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Entrylevel Service Writer Customer Experience Coordinator

Job in Wilmington, New Hanover County, North Carolina, 28412, USA
Listing for: Delaney Tire and Auto
Full Time position
Listed on 2026-10-10
Job specializations:
  • Automotive
    Automotive Management
Salary/Wage Range or Industry Benchmark: 35000 - 52000 USD Yearly USD 35000.00 52000.00 YEAR
Job Description & How to Apply Below
Position: ENTRY LEVEL SERVICE WRITER CUSTOMER EXPERIENCE COORDINATOR
Benefits
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k) matching
  • Company parties
  • Employee discounts

Automotive Service Manager (Entry-Level Service Writer)

Delaney Tire and Auto

At Delaney Tire and Auto, we are dedicated to providing expert vehicle inspection, diagnosis, and repair. We leverage ASE-certified expertise and years of hands-on experience to keep our customers on the road.

We are currently seeking an Entry-Level Service Writer to manage our service department activities. This is a Store Manager developmental role; we are committed to training our associates and promoting from within the organization.

Responsibilities
  • Customer

    Experience:

    Deliver exceptional service by consulting with customers, listening to their needs, and providing clear updates on service estimates and completion times.
  • Service Coordination:
    Oversee vehicle inspections, build computerized repair orders, source parts, and make comprehensive repair recommendations.
  • Sales & Estimates:
    Present pricing estimates to customers and promote shop service specials.
  • Leadership:
    Lead, manage, and train a team of up to 10 employees while upholding our company's vision and core values.
  • Shop Oversight:
    Supervise the diagnosis and repair of domestic, European, and Asian vehicles (cars and light trucks).
  • Inventory & Maintenance:
    Maintain accurate inventory counts and ensure the facility remains clean, organized, and professional.
Qualifications
  • Knowledge:
    General automotive mechanical knowledge.
  • Service

    Skills:

    Excellent communication skills and a customer-first disposition.
  • Leadership:
    Demonstrated ability to build teams and lead others effectively.

Requirements: A valid driver's license and the ability to work a flexible retail schedule

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