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Entrylevel Service Writer Customer Experience Coordinator
Job in
Wilmington, New Hanover County, North Carolina, 28412, USA
Listed on 2026-10-10
Listing for:
Delaney Tire and Auto
Full Time
position Listed on 2026-10-10
Job specializations:
-
Automotive
Automotive Management
Job Description & How to Apply Below
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Company parties
- Employee discounts
Automotive Service Manager (Entry-Level Service Writer)
Delaney Tire and Auto
At Delaney Tire and Auto, we are dedicated to providing expert vehicle inspection, diagnosis, and repair. We leverage ASE-certified expertise and years of hands-on experience to keep our customers on the road.
We are currently seeking an Entry-Level Service Writer to manage our service department activities. This is a Store Manager developmental role; we are committed to training our associates and promoting from within the organization.
Responsibilities- Customer
Experience:
Deliver exceptional service by consulting with customers, listening to their needs, and providing clear updates on service estimates and completion times. - Service Coordination:
Oversee vehicle inspections, build computerized repair orders, source parts, and make comprehensive repair recommendations. - Sales & Estimates:
Present pricing estimates to customers and promote shop service specials. - Leadership:
Lead, manage, and train a team of up to 10 employees while upholding our company's vision and core values. - Shop Oversight:
Supervise the diagnosis and repair of domestic, European, and Asian vehicles (cars and light trucks). - Inventory & Maintenance:
Maintain accurate inventory counts and ensure the facility remains clean, organized, and professional.
- Knowledge:
General automotive mechanical knowledge. - Service
Skills:
Excellent communication skills and a customer-first disposition. - Leadership:
Demonstrated ability to build teams and lead others effectively.
Requirements: A valid driver's license and the ability to work a flexible retail schedule
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