Installation Project Coordinator

Join to apply for the Installation Project Coordinator role at Pella Windows & Doors of the Carolinas and Southwest Virginia

Pella Carolina Inc is an innovative, dynamic, growing company in the Carolinas. We are seeking confident, enthusiastic team players who thrive on a challenge, are customer focused and detail oriented to join our Installation Team. This role will manage all post‑sales activities for our trade builders or commercial customers. The Project Coordinator provides job coordination by communicating professionally by phone and email to customers, installers and sales reps.

The overall job of the Project Coordinator is to ensure a great customer experience by ensuring the process and experience are seamless.

• Culture – We are a team‑oriented company. We believe in our employees and strive in improving the lives of those we touch.
• Benefits – Comprehensive benefit packages.
• Growth – We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Work‑Life Balance – We take pride in our employees having a well work‑life balance.
• Our People – Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

• Always exhibit the highest standard of personal ethics and adhere to all Pella Carolina policies.
• Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority.
• Provide excellent customer service to both our internal and external customers.
• Communicate to customers throughout the entire installation process by checking reminder calls or emails and confirming service dates.
• Efficiently coordinate scheduling for Field Project Coordinator, ensuring customer needs are met.
• Develop and implement the appropriate action plan necessary to satisfy these customer issues.
• Monitor the installation process from start to finish and update all stakeholders who are involved in the process.
• Review Certificate of Completion, invoice and ensure final payment from customer.
• Perform additional responsibilities assigned by your manager.

• Construction, building material or supply experience preferred.
• Strong organizational skills, detail‑oriented, and a commitment to providing our customers with an exceptional experience.
• A take‑action attitude.
• Excellent verbal and written communication skills.
• Phone etiquette.
• High proficiency in Office 365 and other essential office applications.
• Ability to function at a high level while managing multiple tasks in a very busy office environment.

• High School Graduate or GED required.
• Minimum of 2 years successful Customer Service experience.

• Competitive Compensation
• 401(k) / 401(k) Matching – 50% up to 6% after 1 year of employment.
• Profit Sharing
• Insurance (Medical, Dental, Vision) – First of the month after 30 days of employment.
• Life Insurance
• 10 Paid Holidays
• Vacation/PTO
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

Job Type: Full‑time
Schedule: 8:00 am‑5:00 pm, Monday ‑ Friday

Entry level

Full‑time

Other

Wholesale Building Materials

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