Revenue Services Lead - Cash Operations

The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources.

DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program.

These programs and places unite North Carolinians, create a shared identity, and provide common ground.

For more information, please visit (Use the "Apply for this Job" box below)..

The North Carolina Zoo is growing and it’s an exciting time to join our team!

We are looking for a detail oriented and team-focused Revenue Services Lead for our Cash Operations department.

This position provides daily functional leadership for cash-handling activities within the Revenue Services Office, including preparation and verification of daily deposits, change fund management, transaction documentation, and operational problem resolution.

The position ensures workflows are accurate, timely, and compliant with established internal controls while supporting strong customer service and transaction integrity.

The Revenue Services Lead trains permanent and temporary staff on cash operations procedures, assigns daily tasks, and provides technical guidance on POS related processes.

This role also maintains close coordination with revenue-generating Zoo units and supports the Revenue Services Supervisor by ensuring consistent and reliable financial operations.

• Lead and coordinate daily cash-handling workflows, including deposit preparation, transaction verification, and required documentation.
• Manage and distribute change funds for Admissions, Attractions, Food Service, the Zoo Society, and other revenue-generating operations.
• Research and resolve discrepancies or customer issues involving cash, check, or credit card transactions, coordinating with banks or DNCR as needed.
• Provide operational POS support by assisting with troubleshooting, validating reports, and ensuring accurate cashier-related system entries.
• Train Specialists, Representatives, and Associates in cash-handling procedures, internal controls, and workflow expectations.
• Assign tasks, monitor workload, and support temporary and seasonal staff performing revenue-related duties.
• Support reservations operations as needed during peak periods or staffing shortages.

Please note:

Job postings close at 11:59:59 p.m.

Recruitment Range: $39,244 - $44,500

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement.

Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required.

Applicants who possess the following are preferred:

• Experience leading or coordinating cash-handling operations in a high-volume environment.
• Strong proficiency with point-of-sale systems, financial reporting tools, or operational data reconciliation.
• Demonstrated ability to resolve customer transaction issues with clarity, professionalism, and attention to detail.
• Associate’s or Bachelor’s degree in business administration, accounting, finance or a related field.

• Work schedule:
  
  typically…