Project Coordinator

Description

Marsh Kitchen & Bath is seeking a Project Coordinator for its Charlotte showroom. Marsh Kitchen & Bath is an industry leader in kitchen and bath design, operating showrooms in the Triad and Charlotte areas of North Carolina. As a member of our team, you will be providing sales, design, and administrative support to our design teams.

• Provide sales, design, and administrative support to designers and other coordinators.
• Provide exceptional customer service to builder clients, homeowners, and internal peers.
• Assist walk-in customers with browsing the showroom, answering questions, and gathering details needed for follow-up actions.
• Learn and execute the Marsh X process to ensure accurate and precise quotes and proposals.
• Provide daily support using 20-20 Design software; prepare layouts and perspectives.
• Place orders for all materials needed for jobs, including cabinets, hardware, glass, accessories, and countertops.
• Organize and upkeep scheduling for assigned designer(s); schedule deliveries and installations within the Marsh X system.
• Document customer orders, changes, and notes in the Marsh X system.
• Serve as a liaison between the customer and the salesperson. This includes calling customers to verify deliveries, handling incoming calls, and scheduling deliveries.
• All other duties assigned by the supervisor or requested by the sales and design team.

To ensure success as a Project Coordinator, you should have:

• Five years of customer service experience and/or in a design-related field. Experience in retail, kitchen and bath remodeling, or construction/builder environment a plus.
• High School diploma; 20-20 Design experience and/or interior design degree a plus.
• Excellent interpersonal, organizational and problem resolution skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Ability to multi-task with strong attention to detail.
• Excellent organizational and time management skills.
• Cheerful, customer service-oriented attitude.
• Ability to learn and follow processes, policies, and procedures.
• Ability to work independently and as part of a team.
• Flexibility to adjust based on priorities and needs.
• Willingness to perform other duties as assigned.

Marsh Kitchen & Bath offers competitive compensation and benefits packages.