Venue Ancillary Manager

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Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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US Concerts is seeking a Venue Ancillary Manager. The Ancillary Manager is responsible for execution of all upselling operations for Live Oak Bank Pavilion & Greenfield Lake Amphitheater.

The Ancillary Manager will be responsible for leading the team that generates all upsell revenue streams during the day of show.

• Communicate with the venue’s core team about staffing, upsell availability and overall execution of upsell programs during the show.
• Communicate with the box office manager during the day of show to troubleshoot any opportunities that arise with guests, upselling availability or equipment.
• Build and maintain all upselling events at both venues and Greenfield Lake merchandise in AtVenue.
• Provide suggestions to venue leadership based on feedback from team and guests during the day of show. Suggestions may include topics such as pricing strategies, best practices and team execution for both presales and day of show.
• Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends.
• Secure and reconcile day of show ancillary sales and ready credit sales.
• Compile various reports to provide upsell information to venue leadership.
• Participate in meetings regarding day of show & ancillary operations.

• Data-driven/metrics driven
• On-site knowledge of venue products and revenue opportunities
• Innovative and creative
• Love of being in our venues with our crew members
• Ability to build relationships with a diverse group of people
• Excellent guest service and team building skills
• Ability to communicate with all levels of leadership
• Assist Ancillary Team with upselling items and in-house merchandise
• Maintain inventory of ancillary products throughout the season
• Must have daytime and evening availability on weekdays and weekends
• Must be able to stand and walk for long periods of time, outdoors, in all weather conditions
• Must be able to lift at least 25 pounds
• 2-3 years of management experience preferred

Seniority level: Mid‑Senior level

Employment type: Part‑time

Job function: Management and Manufacturing

Industries: Entertainment Providers

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable…