Venue Ancillary

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

For additional information, visit  .WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE Live Oak Bank Pavilion is looking for fun, energetic, and music-loving people to fill this season's job openings. This is a seasonal, hourly position that works concert days only. The job begins in March with training, and the concert season will conclude in October.

Ancillary Crew Members play a key role in enhancing the guest experience by supporting all ancillary sales and operations at the venue. This includes assisting with products and services such as lawn chair rentals, Fast Lane, VIP Clubs, parking upgrades, and other guest amenities. Crew members ensure guests have a smooth, friendly, and efficient experience from the moment they arrive until the end of the event.

This position takes place in an outdoor live entertainment setting, with exposure to varying weather conditions. Ancillary Crew Members are expected to maintain a friendly and professional demeanor while working in a dynamic, guest-facing environment.

WHAT THIS ROLE WILL DOGreet guests in a friendly and professional manner while promoting venue amenities and upgrades

Assist with the setup, operation, and breakdown of ancillary areas (e.g., lawn chair rentals, signage, Fast Lane entry, and merchandise hubs)
Handle sales transactions accurately using point-of-sale systems or handheld devices

Maintain accurate inventory counts of ancillary products before, during, and after events

Keep work areas organized, clean, and stocked throughout the event

Communicate effectively with the Ancillary Manager, Supervisors, and other departments

Provide excellent customer service by answering guest questions and resolving minor issues promptly

Support signage setup and visibility to ensure clear guest communication

Assist with end-of-shift reconciliations, equipment returns, and reporting as directed

Follow all venue, company, and safety policies and procedures WHAT THIS PERSON WILL BRING Strong customer service and communication skills

Comfortable handling cash, credit, or mobile payment transactions

Ability to work in a fast-paced environment and remain professional under pressure

Must be reliable, punctual, and able to work flexible hours, including nights, weekends, and holidays

Ability to lift to 25+ lbs. and stand for extended periods

Prior experience in customer service, hospitality, or live event operations preferred (but not required)
Positive attitude and team-oriented mindset

Comfortable engaging with large crowds and promoting sales

Dependable and self-motivated with strong attention to detail

Passionate about delivering exceptional guest experiences EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be…