Fraud Risk Analyst

Fraud Risk Analyst at First Bank (FBNC)

First Bank is seeking an experienced Fraud Risk Analyst who will be an integral member of our first line Fraud Operations team focused on detecting, analyzing, and mitigating fraud and financial transaction risk across the bank. The role is committed to protecting our clients and the bank from fraud while upholding an excellent client experience.

The Fraud Operations team maintains a balanced sense of intellectual curiosity. In this role you will focus on determining the root cause of problems and escalations, evaluate explanations and supporting records, and perform thorough due diligence to validate the information reported and your understanding of it. You will review incoming escalations and high‑risk transactions, investigate and validate leads, proactively identify patterns of abnormal behavior, and make well‑founded and trustworthy decisions.

The role requires precision, discretion, and professional maturity for sensitive fraud and risk matters. A growth mindset and ability to learn new skills, systems, and cross‑train with peers are imperative for success.

• Fraud detection and prevention involving transaction risk assessment of various transaction types.
• Risk analysis ranging from moderate to complex and informed escalation of transactions or trends.
• Research and detection of indicators of credential compromise, financial exploitation, account takeover, money laundering, attempted unauthorized access, or other related fraud and risk.
• Independent correlation of information across multiple data sources to effectively decide an alert, assess account risk, or complete after‑action due diligence.
• Triage and research of high volumes of inbound communications and escalations for investigative referral.
• Prompt and professional communication to internal stakeholders related to a range of escalation types.
• Development of clear, consistent, and well‑founded fraud risk guidance that can be shared with an impacted customer or external party.
• Facilitation of recovery and processing of fraud loss through direct collection, hold harmless, and other processes.
• Review of risk‑related, charge off, negative balance, and dispute reports and notifications for trends and anomalies to identify potential control gaps or initiate account reviews or investigative referral.
• Review and assessment of account and system level controls to determine tolerance and recommended changes based on perceived threats and security risks.
• Effective pattern analysis across a range of data sources and development of root cause findings.
• Collaboration with cross‑functional teams to strengthen fraud detection and awareness of related tactics, techniques, and protocols.
• Technology and system enhancement through proactive identification and clear communication of risk and fraud prevention process improvement opportunities.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures; also adheres to Federal and State regulations and laws, including the Bank Secrecy Act and the Anti‑Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.
• Performs other duties as required.

• Three years of related experience in the banking or financial services industry and a Bachelor’s degree from a four‑year college or university, or five years of related experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• Proven and consistent experience identifying fraud through a range of banking transaction types.
• Strong analytical and pattern recognition capabilities to spot trends and inconsistencies within transactional and customer data to detect, prevent, mitigate, and report high risk or abnormal activity.
• Proficiency in fraud detection tools, core and online banking platforms, and ability to independently complete link analysis across systems.
• Excellent communication and report‑writing abilities and documentation of analysis in a logical manner that sufficiently supports decisions.
• Capacity to work calmly, communicate succinctly, and make definitive decisions under…