Patient Access Coordinator

Job Details

Job Location
:
Office Main - Wilmington, NC 28401

Position Type
:
Full Time

Salary Range
: $17.00 - $23.00

Under the general direction of the Front Office Operations Manager, Patient Access Coordinator (PAC) works as part of the Clinical Office Team performing those duties necessary to prepare patients administratively for a clinical visit. The PAC is responsible for the accuracy and completion of patient accounts based on Med North departmental protocol, policies and procedures, and compliance with regulatory agencies, to include registration functions and ensuring all insurance requirements are met prior to patient’s checkout.

The candidate’s duties include answering the telephone, making appointments, insurance verification and maintaining medical provider schedules. The ideal candidate should possess ability to provide a positive patient experience and excellent customer service skills, the ability to multi-task, and attention to detail. PAC must be available to work clinic hours of operation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• PAC will process patient’s registration and assist patients as needed, ensuring all fields in registration are completed.
• PAC will ensure patients are being scheduled appropriately for providers, following the provider scheduling guide.
• Follow standardized front‑office workflows.
• Ensure a positive patient experience:
  • Training on AIDET عدمالترجمة المختلفة (Acknowledge, Introduce, Duration, Explanation, Thank You).
  • Maintain positive customer service at all times.
• Complete daily tasks in a timely manner.
• At check‑in:
  • Ensure demographics are updated and any annual data requirements are met.
• Ensure all data has been collected.
• Ensure follow‑up appointments are made or in process.
• Process patient collections at check‑in and check‑out.

N/A

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• Education and/or
  
  Experience:
  
  High School graduate or equivalent with a minimum of 6 months experience in a health‑care environment. Experience with practice management systems, ability to access online eligibility & verification systems. Experience in customer relations and cross‑system communication.
• Interpersonal
  
  Skills:
  
  Excellent interpersonal, organizational and customer service skills. Teamwork >::; and communication skills essential, ability to work independently as well. Treat all patients, co‑workers, and managers with courtesy and respect.
• Mental Abilities: Cognitive reasoning. Clear thinking in…