Housekeeping Supervisor

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We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent.

Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital; our properties live by the philosophy that they are an important part of their communities and look for ways to partner locally to make a difference.

The Housekeeping Supervisor is responsible for ensuring the housekeeping staff maintains the cleanliness and overall appearance of the guest rooms and surrounding corridors. When needed, the Supervisor/Inspector may also assist in cleaning rooms. Supervisors are responsible for accommodating every guest’s reasonable needs and requests with a courteous and pleasant response to create a comfortable and enjoyable stay. The person in this position must be able to roll their sleeves up and assist the team when needed, living our “ONE TEAM.

ONE VISION.” philosophy and providing innovative ways that align with our mission to be the best, most respected hotel company in America.

• Complete all required training.
• Adhere to all standard operating procedures and property‑specific brand standards.
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests.
• Provide personalized, friendly service to every guest and associate.
• Hold the housekeeping staff to the highest possible standard of room cleanliness, ensuring a room is guest ready before being released to the front desk for sale.
• When needed, clean guest rooms and public areas; report any deficiency and equipment malfunctions to the maintenance department.
• Assist in making beds neatly with fresh linens, pick up trash from floor and vacuum, and empty trash from waste cans.
• Ensure rooms are up to brand standards with clean mirrors, wiped shelves, door frames and furniture, dusting of all windowsills and baseboards, and proper furniture arrangement.
• Ensure proper cleaning and disinfecting of bathrooms, scrubbing basin, bathtub, toilet, tile floor and ensuring supplies are replenished (glasses, stationery, soaps, shampoo, tissue, toilet paper, guest directories) and place clean towels on rack.
• Maintain a clean hallway area in front of rooms.
• Report to the Executive Housekeeper that rooms are vacant and clean and that occupied rooms are clean.
• Report any discrepancies of furniture, equipment, and room condition.
• Be responsible for the security of guests, fellow associates, and hotel assets.
• Provide assistance when needed to fellow associates, guests, and other departments.

• Maintain confidentiality of business functions, financial status, customer/guest information, and employee issues.
• Be responsible for safety and security of guests, employees, and hotel assets.
• Know fire alarm system and evacuation procedures.
• Attend scheduled shifts.
• Communicate effectively in writing, verbally, and in person.
• Work a flexible schedule (night, weekend, holiday availability).
• Be organized, honest, and work well with others.
• Maintain a clean and attractive work area, uniform, and appearance.
• Work with people from diverse cultures and backgrounds; have integrity and humility, living by the Golden Rule.
• Demonstrate dedication, innovation, respect, excellence, community focus, and spirit of service.
• Be able to bend, reach, kneel, push, stretch, lift, and carry up to 30 pounds.
• Work 8 hours in a restrictive space/environment.
• Have eyesight allowing near and far vision.
• Use step stool or ladder comfortably.
• Use/bend arms for up to 8 hours.
• Have…