Client Enablement Specialist - Accounting

Client Enablement Specialist - Accounting

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Vantaca is a unicorn‑valued company building a category‑defining platform for the industry, growing 100% YoY and backed by top investors. It offers an AI product (HOAi) and serves over 6M doors on its platform.

As a Client Enablement Specialist, you engage clients post go‑live to drive confidence, clarity, and momentum through a 5‑month adoption timeline and ongoing seasonal training.

• Guide clients through progressive adoption milestones from hypercare to advanced feature implementation.
• Deliver hypercare support during the critical go‑live period.
• Ensure financial production milestones are met by month two.
• Lead advanced feature adoption and system optimizations for months three to five.
• Conduct database audits after month five to ensure data integrity.
• Provide seasonal training aligned with property‑management cycles.
• Build strong relationships with key stakeholders and serve as the go‑to expert.
• Coordinate cross‑functional support and project management for complex implementations.
• Maintain detailed records, update training materials, and track adoption metrics.
• Leverage AI tools for predictive success analysis.

• Bachelor’s degree or equivalent experience in customer success, training, or related field.
• 2–3+ years of client‑facing experience in training, coaching, or customer success.
• Experience with SaaS platforms and post‑implementation client adoption.
• Background in property management or HOA software is a plus.
• Strong training and presentation skills; ability to adapt to different learning styles.
• Comfort using AI tools for personalized training and adoption analytics.
• Excellent relationship‑building and communication skills.

• Always Growing – Learn quickly and drive continuous improvement.
• Win as a Team – Build trust, communicate, and celebrate collective success.
• Accountability Starts With Me – Take personal action to solve problems.
• Commitment to Customer Experience – Understand and address customer needs.
• Innovate Boldly – Challenge the status quo and push boundaries.

• Medical, Dental, and Vision starting day one.
• Unlimited PTO (require at least one continuous week per year).
• 401(K) with company match.
• Remote flexible, with occasional office presence.
• Great parental leave and executive‑level cultural leadership.
• Competitive salary range $50,000–$250,000.