IT Support Specialist

JOB TITLE: Information Technology Support Specialist

Coastal Horizons Center, Inc., a recognized leader in substance abuse, mental health, rape crisis, prevention and criminal justice services in southeastern North Carolina, has an opportunity for an Information Technology Support Specialist to become part of our expanding organization.

The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

• Function as second level support for the EMR software and Office
  365 applications.
• Support all applications in the business.
• Manage interface projects, and miscellaneous technology projects that assist or improve the functioning of the operations of the treatment department.
• Assist and collaborate with report development as needed.
• Escalate and track problems that require cloud vendors to resolve.
• Monitor the help desk queue for all customer technical support issues.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Respond to email messages for customers seeking help.
• Ask questions to determine the nature of the problem.
• Walk customer through problem-solving process.

Associates degree/Technical School degree in software/hardware support area minimum, with combined education and experience minimum, or BS degree in Computer Science, Information Systems, or software vendor certification (Microsoft, Oracle, etc.) Should have 1-3 years of experience with computer repair, maintenance, software systems support, and information management systems.

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events

Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at jobs.

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

Wilmington, NC | $65,000.00–$95,000.00 | Full-time | Entry level | Strategy/Planning and Information Technology | Non-profit Organizations