Technology Support Specialist

Please see Special Instructions for more details.

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application before you submit for this position. Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.
Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire.

Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.

As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.
We also offer an abundance of training and development programs through our Dare to Learn Academy
, and the employee assistance program
, many of which are offered free of charge.

The primary purpose of the Integrated Educational Technologies group is to provide leadership in the deployment and support of academic focused technologies. Through the course of collaborative efforts with faculty and student advocates, this department will seamlessly integrate information technology resources as an integral aspect of a powerful learning environment. The department will be responsible for collaboration with faculty to build a technology enriched classroom experience.

In addition, IET will provide support and training for audio visual technologies for faculty and staff in order to meet departmental and university goals as per the university Strategic Plan.

This position is responsible for providing technical leadership and support to a wide range of technologies across campus, with a focus on supporting CHHS. These technologies include but are not limited to the following: installation, maintenance, operation, and repair of video network systems and classroom technologies. Work may also include installation, troubleshooting and analysis of desktop hardware and software. Lastly, position will have supervisory responsibilities for FTE staff and/or student workers.

Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information…