Customer Success Splunk Platform Area TAM Leader

Job Description

This is a remote role and can be located anywhere in the United States.

As a Customer Success Platform Area TAM Leader (Splunk), you are deeply invested into customers and will drive solutions to ensure every customer request makes the deepest impact possible for our customers and share the best‑of‑the‑best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.

• Onboarding & Enablement – deliver workshops, prescriptive guidance/assistance, achieve onboarding landmarks
• Proactively engaging Area aligned Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
• Proactively engaging Customer Success Executives on adoption/use case‑related work opportunity.
• Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
• Lead internal projects to help evolve the business (VRP, AI initiatives, new frameworks).

Be passionate about customers and deliver impactful solutions. Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer. Be a self‑motivated Splunk expert eager to learn and adapt in a dynamic environment. Guide account team members and customers on optimal use of the Splunk Platform. Provide recommendations for a customer’s overall technical health. Deliver strategic, case‑based technical consulting (up to 90 days).

Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems. Gain agreement with account team members and customer decision‑makers on the tangible value of proposed solutions. Deliver customer onboarding enablement‑based workshops and achieve success milestones. Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

• 5+ years experience administering and using Splunk Core (Enterprise/Cloud).
• 3+ years Splunk architecture, data onboarding, and Splunk Core product feature experience.
• 3+ years SPL (Search Processing Language) skills are essential.
• Experience in technical consulting or big‑data analytics.
• Splunk Architect certification required.

• Understanding of common enterprise applications.
• Statistical and analytical modeling skills are a plus.
• Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
• Hands‑on experience with Splunk product implementation of focus and Splunk Cloud.
• Experience with cloud migration projects.
• Spunk Core Consultant Certification.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

The starting salary range posted for…