Office Manager

Office Manager – Wilmington

At Lane & Associates Family Dentistry, we pride ourselves on providing an exceptional patient experience, and that begins with strong leadership. We’re seeking a dedicated Office Manager to oversee the day-to-day operations of our dental office, ensuring excellence in both patient care and team performance.

• Oversee daily office operations, including staff scheduling, productivity, collections, receivables, and expense management.
• Foster new patient growth through community engagement and marketing collaboration.
• Manage the office’s online reputation, encouraging and supporting the team in obtaining 5-star patient reviews.
• Provide leadership, coaching, and guidance to team members to ensure alignment with company policies and goals.
• Supervise closing procedures, deposits, and end-of-month reporting in partnership with the Regional Director.
• Address and resolve patient and team concerns promptly and professionally.
• Provide ongoing training and development beyond initial onboarding to strengthen team performance.
• Maintain an appropriate doctor-to-patient ratio for efficient and effective operations.
• Lead monthly staff meetings and daily morning huddles to promote communication and alignment.
• Manage quarterly inventory of office and clinical supplies.
• Participate in corporate initiatives and communications to ensure consistency and collaboration across the organization.
• Perform other duties as assigned.

• Minimum 2 years of dental office experience required with 1-2 years in a management role within a dental setting.
• Proficiency in Computers (Denticon experience a plus).
• Proven leadership and team development abilities.
• Excellent communication and organizational skills with strong attention to detail.
• Strong conflict resolution and problem-solving capabilities.
• Professional, service-oriented mindset with a focus on patient care and team success.
• Highly adaptable and effective in a dynamic environment.
• High school Diploma or GED is required.
• Ability to lift 15 to 20lbs.

• Competitive Pay!
• Comprehensive Insurance Coverage (after 90 days) – Health, Vision, Dental, Life, Disability, FSA, and more!
• 401(k) with Employer Contribution (after 90 days)
• Quarterly Performance Bonus Potential!
• Paid Holidays & Paid Time Off!
• Fridays Off at 2PM
• Uniform Allowance!
• Fun Company Events & Social Media Campaigns throughout the year!
• Volunteer Opportunities with Smile Squad to earn points for rewards!
• Birthday & Work Anniversary Gifts sent directly from the owners
• …and so much more!