Alumni & Life Skills Coordinator

The Alumni & Life Skills Coordinator supports the mission of The Healing Place of New Hanover County by building an engaged, lasting alumni community, cultivating a committed volunteer base, and leading the life skills programming that prepares clients for sustained recovery and independent living. This role bridges the gap between treatment and long-term recovery, ensuring every client leaves with practical skills, a dependable support network, and an ongoing connection to the recovery community.

The ideal candidate is an energetic facilitator and organizer, grounded in the peer-driven social model of recovery, and passionate about helping individuals build the recovery capital they need to thrive. This position reports to the Director of Development but is a program-focused role, functionally separate from fundraising.

• Design, implement, and grow a structured alumni program that keeps graduates actively connected to The Healing Place community after program completion.
• Plan and facilitate regular alumni meetings, recovery milestone celebrations, service opportunities, and sober social and community events.
• Maintain an accurate alumni database and conduct scheduled post-discharge follow-up (e.g., at 30, 90, 180, and 365 days) with clients who have provided written consent.
• Recruit, train, and support alumni volunteers to serve as mentors, speakers, and recovery ambassadors for current clients.
• Provide alumni success stories, with appropriate written authorization, for organizational communications; this role does not solicit donations from alumni, clients, or families.
• Maintain a clear separation between alumni recovery support and fundraising, referring any alumni interest in giving to the Development team.

• Coordinate, schedule, and deliver the life skills curriculum, including budgeting and financial literacy, employment readiness, housing navigation, nutrition and wellness, time management, communication, healthy relationships, and accessing community resources.
• Recruit, orient, and coordinate volunteer and community partner instructors, ensuring every session is consistent in quality, delivered on schedule, and aligned with program goals.
• Review and update the curriculum at least annually using participant feedback, outcome data, and recognized evidence-informed practices.
• Deliver instruction that is trauma-informed, culturally responsive, and adapted to a range of learning styles and literacy levels.

• Serve as the primary point of contact for all volunteers, creating a welcoming, well-organized experience that keeps volunteers motivated and returning.
• Use the organization's electronic volunteer management system to schedule volunteers, monitor onboarding progress, and keep records current, ensuring no volunteer begins service until required screening and paperwork are complete.
• Match volunteers to meaningful roles based on their skills, interests, and availability, including life skills instruction, mentoring, events, and facility support.
• Provide orientation on the organization's mission, the social model of recovery, boundaries, and confidentiality expectations under HIPAA and 42 CFR Part 2.
• Maintain regular communication with volunteers through updates, check-ins, and feedback, and promptly address concerns or scheduling gaps.
• Plan and lead volunteer recognition efforts, including appreciation events, milestone acknowledgments, and highlights of volunteer impact.
• Track volunteer hours, retention, and engagement, and report monthly on volunteer activity and program impact.

• Collaborate with program managers and clinical staff on discharge and transition planning, including connections to recovery housing, outpatient services, employment, and community supports.
• Link clients to mutual-aid groups, recovery community organizations, and other recovery capital resources before discharge so no one leaves without a plan for support.
• Serve as a visible recovery role model, reinforcing the values and practices of the peer-driven social model.

• Document attendance, participation, and services accurately and on time in accordance with organizational policy, applicable payer requirements, and CARF standards.
• Track and report alumni engagement and life skills outcomes monthly, including participation, completion, post-discharge…