Membership Sales & Customer Experience Associate

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Membership Sales & Customer Experience Associate - Kid Strong

Part-Time | $15+/hr + Commission & Bonuses

Ready to hire immediately for the right person.

Are you high-energy, naturally outgoing, organized, and motivated by sales goals? Do you love a fast-paced environment where there is always something to do?

Kid Strong Wilmington is looking for a Sales & Member Experience Specialist who can confidently connect with families, convert leads into memberships, stay on top of follow-up and administrative tasks, and help keep a busy center running at a high level.

This is not a traditional front desk or receptionist role. We need someone who is just as comfortable picking up the phone and calling a prospective family as they are greeting members, working through a task list, learning new software, helping with center operations, and confidently asking a family to join Kid Strong.

The right person is high-energy, sales-minded, extremely comfortable talking to people, quick with technology, organized, and self-motivated. You should be someone who loves being proactive.

Previous experience in boutique fitness or a membership-based business is highly valued.

Benefits

• Hourly base pay starting at min $15.00+/hour
• Membership sales commissions and bonus opportunities in addition to hourly pay.
  
• Employee discounts
• Free uniforms
• Paid training and ongoing development
• Opportunity for advancement
• Positive, supportive team culture

This job is probably NOT for you if...

• You are primarily looking for a receptionist or traditional front desk position.
• You prefer waiting for customers to approach you rather than proactively reaching out.
• Making outbound sales calls or following up repeatedly with leads makes you uncomfortable.
• You don't enjoy working toward sales and performance goals.
• You need someone to continuously tell you what to work on next.
• You struggle to keep track of multiple tasks, conversations, texts, calls, and follow-ups at once.
• You prefer a slower-paced environment.
• Learning several technology platforms at once sounds overwhelming.
• You don't genuinely enjoy being around kids and families.

This job IS for you if...

• You're naturally high-energy and outgoing.
• You actually enjoy sales and get satisfaction from closing.
• You're competitive and motivated by goals, commissions, and bonuses.
• You have no problem picking up the phone and calling someone you've never met.
• You're great at building rapport quickly.
• You are task-oriented and love checking things off a list.
• You can bounce between a phone call, a family walking in, a text conversation, a computer task, and helping the team without getting flustered.
• You're tech-savvy and learn new systems quickly.
• You notice what needs to be done and take initiative.
  
• You love kids, but you also understand that this is a sales and operations position.
  

What You'll Do

Create an Exceptional Family Experience

• Welcome every family with enthusiasm and professionalism.
• Build strong relationships with members and their families.
• Deliver outstanding customer service and create a welcoming environment.
• Support our coaches and leadership team throughout the day.

Help Grow the Center

• Follow up with prospective families through phone calls and text messages.
• Schedule trial classes and answer questions about our program.
• Help families choose the membership that's right for them.
• Become a Trial Champion by creating an amazing trial experience and confidently enrolling new members.
• Support member retention by building relationships and providing excellent service.

Keep the Center Running Smoothly

• Assist with administrative tasks and member requests.
• Maintain a clean, organized, and welcoming center.
• Supp…