Membership Sales & Customer Experience Lead

FULL-TIME | 32–40 HOURS/WEEK | STARTING AT $17/HR + COMMISSION & BONUSES

Ready to hire immediately for the right person.

Are you high-energy, naturally outgoing, proactive, and the kind of person who notices what needs to be done before someone asks? Do you love connecting with people, thrive on sales goals, and want a position you can truly invest in and grow with?

Kid Strong Wilmington is looking for an exceptional full-time Sales & Member Experience Specialist to become a key part of our team.

This is not a traditional front desk or receptionist role. We're looking for someone who takes ownership, genuinely connects with families, stays two steps ahead, follows through without being reminded, and takes pride in helping a busy center operate at a high level.

You’ll play an important role in both the member experience and growth of our center — building relationships with current families, following up with prospective members, converting leads into memberships, supporting retention, solving problems, and making sure every family who walks through our doors has an exceptional experience.

We're especially interested in someone looking for more than just a job — someone who wants to become an important part of a growing business, develop professionally, and take on additional responsibility over time.

This could be a great fit if:

• You're naturally high-energy, warm, and outgoing.
• You're proactive and notice what needs to happen before someone asks.
• You take ownership and follow things through from start to finish.
• You genuinely enjoy sales and get satisfaction from closing.
• You're motivated by goals, commissions, and bonuses.
• You have no problem picking up the phone and calling someone you've never met.
• You're great at building rapport and making people feel welcome.
• You naturally go above and beyond rather than doing the minimum.
• You're organized, tech-savvy, and learn new systems quickly.
• You can juggle a sales call, a family walking in, texts, follow-ups, and other tasks without getting flustered.
• You genuinely love being around kids and families.
• You're looking for a role where you can grow, take on more responsibility, and make a real impact.

• You're primarily looking for a receptionist or traditional front desk position.
• You prefer waiting for customers to approach you rather than proactively reaching out.
• Outbound sales calls or repeatedly following up with leads make you uncomfortable.
• You don't enjoy working toward measurable sales goals.
• You need someone to continuously tell you what to work on next.
• You prefer a slower-paced environment with a predictable task list.
• You're looking for a short-term job rather than somewhere you can invest your energy and grow.

• Proactively follow up with prospective families through calls and texts.
• Schedule trial classes and build rapport with families before they arrive.
• Create an exceptional trial experience and confidently ask for the sale.
• Consistently follow up with families who don't enroll immediately.
• Work toward individual and center sales/conversion goals.

• Welcome families with genuine enthusiasm and professionalism.
• Build relationships with our members, kids, and families.
• Learn names, celebrate milestones, and make families feel recognized and valued.
• Anticipate needs, solve problems, and look for opportunities to go above and beyond.
• Help create the positive, high-energy experience Kid Strong is known for.

• Stay ahead of administrative tasks, member requests, and follow-ups.
• Learn and confidently use our technology and member-management systems.
• Help maintain a clean, organized,…