Front Office Specialist-Rural Health

Job Details

Physician Office | Wilmington | Full-Time | First Shift

Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen. Provides a wide variety of administrative support duties.

The Front Office Specialist is responsible for:

• Greets patients and visitors in a courteous and friendly manner.
• Answers telephone calls, screens calls, arranges appointments, and referrals.
• Obtains information, answers questions, and notifies physician or assistant of patient's arrival.
• Prepares new records, organizes files, and maintains records.
• Types correspondence, reports, e-memos, forms.
• Sorts and distributes mail.
• Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.

• Completion of a high school diploma or equivalent.
• Previous front office experience or background in general office work.
• Ability to comprehend established office routines and policies.
• Learns quickly from oral and written instructions.
• Ability to operate a computer.
• Knowledge of medical terminology.
• Knowledge of CPT & ICD-9 coding.
• Understand the ethics of confidentially.
• Good organization skills
• Tact and diplomacy

• electronic medical records experience
• Epic training/experience

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.