Imaging Specialist

Overview

Imaging Specialist

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Location:

Wilmington, OH

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We’d love for you to join us and make your mark on the future of technology.

Why You Should Join Us: You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being, with resources such as free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes vacation, sick time, Wellness and Volunteer Time Off days.

• Provides custom imaging services for assigned customers.
• Creates master image, develops work instruction documents (WIDs) for master image, tests master image based on WIDs, and receives customer’s approval for images and WIDs.
• Documents all WIDs and images for technicians to follow.
• Maintains database of all customers’ images and WIDs.
• Works closely with Project Coordinator and Solution Architect to ensure all work adheres to quality measures and is delivered on-time with no errors.
• Follows quality measure metrics that are documented and adhered to by technicians.
• Provides support for all Technicians and assists them in using WIDs.
• Performs all other duties or special projects as assigned.

• Degree requirements: Associate Degree or the equivalent combination of education and work experience.
• Certifications, Licenses or Registrations one or more of the following are desired:
  CompTIA A+ | CompTIA Server+ or TI A Network+.
• Required competencies:
• Strong knowledge of computer hardware with the ability to correctly design and build images based on customer requirements.
• Technical aptitude with ability to absorb and apply newly learned technical skills.
• Excellent knowledge of operating systems to ensure proper configuration.
• Strong working knowledge of imaging software to accurately build customer images.
• Strong troubleshooting skills with ability to identify problems and quickly resolve.
• Basic knowledge of Power Shell and data capture techniques.
• Advanced configuration skills with ability to assist customers in improving their business goals by delivering high-quality IT solutions.
• Excellent technical writing skills with proficiency in the development of technical documents to ensure all technicians have required information to perform image builds.
• Excellent project organizational skills.
• Proficient in technical process and procedure design.