Operations Administrator

Operations Administrator

Salary: £30,000 pro rata

Position: Operations Administrator

Type: Permanent - Office based Start Date: As soon as possible

Location: Wilmsnow

Hours: 09:00 - 15:00, Monday to Friday (30‑minute lunch)

The Operations Administrator will provide essential administrative and operational support to the workspace operations team, ensuring smooth day‑to‑day running of the business.

• Supporting the team with general administrative duties, including tracking payments, monitoring invoice statuses, updating booking systems, and liaising with suppliers.
• Managing customer enquiries relating to memberships, meeting rooms, and private offices.
• Maintaining and updating the CRM system, tracking prospects, and gathering customer feedback.
• Analysing booking and utilisation data to produce monthly reports.
• Working collaboratively to improve existing processes and identify new opportunities, such as dynamic pricing.
• Liaising with the Marketing team to support a consistent marketing schedule.

• Strong team player with excellent communication and time‑management skills.
• Highly organised, able to work independently, and confident using initiative.
• Customer‑service focused with a professional and personable approach.
• Competent with basic reporting and data analysis.
• Experience in automation and process optimisation is advantageous.
• Fully computer‑literate with strong knowledge of Microsoft Office products.