Aftersales Customer Advisor; VHC Specialist

About the role:

Aftersales Customer Advisor (VHC Specialist)- Wilmslow

Are you passionate about delivering exceptional customer experiences in a premium automotive environment?

Halliwell Jones (Wilmslow) Ltd is looking for a motivated and personable Aftersales Customer Advisor (VHC Specialist) to join our team. If you love building strong customer relationships, supporting clients through every step of their vehicle service journey, and thriving in a fast‑paced, high‑quality environment, this is your chance to make a real impact.

At Halliwell Jones, we believe every interaction matters. As part of our Aftersales team, you’ll play a central role in ensuring that every customer receives the premium, professional service they expect from the BMW and MINI brands.

• Time to Unwind – Enjoy 22 days’ holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
• Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
• Work Where People Matter – A friendly, family‑run business with a supportive team culture
• Grow With Us – Ongoing learning and a clear path to progression
• Enjoy Your Environment – Work in a modern, high‑spec facility designed for excellence
• Security and Peace of Mind – Benefit from our Life Assurance Scheme

• Act as the main point of contact between customers and the service department.
• Deliver a premium and professional customer experience at all stages.
• Manage service and repair bookings.
• Provide customers with progress updates on their vehicles.
• Clearly explain the work carried out and any recommendations.
• Support customers throughout the full aftersales journey, from booking to vehicle collection.

• Proven upselling skills
• Possess a basic understanding of automotive systems and components (e.g. Drive, RTC).
• Familiar with manufacturer repair times and standards
• Organised, proactive, and a strong communicator
• Flexible team player, willing to go the extra mile
• Full valid UK driving licence

Want to grow your career and become the trusted expert customers rely on? Join Halliwell Jones today!

Apply now via the link or send your CV and cover letter to:

Halliwell Jones (Wilmslow) Ltd
coppice Way
Handforth
Cheshire
SK9 3PB