We are seeking a highly motivated and forward-thinking Receptionist to join our innovative, training-focused practice serving 16,500 patients in the leafy suburb of Wilmslow, Cheshire.
Experience is desirable, however full training will be provided for the right candidate.
You’ll be working within a supportive and friendly team in our modern, purpose-built premises.
Main duties of the jobKey Responsibilities
Provide a wide range of reception and administrative support to the multidisciplinary team, ensuring a smooth and efficient service for patients and staff.
Greet, assist, and direct patients in a professional and welcoming manner.
Use the appointment system effectively, including booking, amending, and managing patient appointments.
Process and handle information accurately and confidentially, supporting clinical and administrative workflows as required.
Act as a central point of contact for patients, ensuring the timely distribution of information, messages, and enquiries to the clinical team.
Liaise confidently and appropriately with members of the multidisciplinary team, as well as external organisations such as secondary care and community service providers.
Provide assistance to patients, offering guidance and support to help them access the services they need.
About usabout us
training practice henw with a strong commitment to staff developmentfully computerised medicus and paper light ensuring efficient and modern workflowsinnovative acclaimed triage system developed in houseoperating under a gms contract with additional local enhancementsconsistently high qof achievement year after yearexcellent independent patient reviews reflecting our high quality care
our team
join a brilliant and friendly multidisciplinary team includingthree partnersseven salaried gpsone nurse practitionerfour practice nursestwo healthcare assistantspcn pharmacistfirst contact physiotherapistsocial prescriberscare coordinatorsmental health prescribing nursewe also have an attached pharmacy on site for convenience and collaborative care
additional on site services
our practice offers an exceptional range of specialist clinics includingechocardiographydiagnostic ultrasoundentpalpitations clinicurologyrheumatologyand more
location and benefits
we are situated in the desirable east cheshire south manchester area known for excellent schoolsgreat local shoppingstrong transport linksand of course free tea coffee biscuits and a christmas party
Job descriptionThe Medical Receptionist plays a vital role in ensuring the smooth running of the practice and delivering a high standard of service to patients, clinicians, and the wider healthcare team. The responsibilities outlined below represent the core duties expected of the role. On occasion, additional tasks may be required, dependent upon workload, staffing levels, and the operational needs of the practice.
Flexibility, professionalism, and a commitment to high-quality service are essential.
Maintain and monitor the practice appointment system, ensuring availability is optimised and patient flow is managed efficiently.
Process personal, telephone and electronic requests for appointments in a timely and courteous manner.
Answer incoming phone calls, transferring callers or handling their request appropriately in line with practice protocols.
Signpost patients effectively to the correct service, using appropriate triage and navigation skills.
Initiate contact with, and respond promptly to, requests from patients, team members and external agencies.
Clinically code data onto Medicus, ensuring accuracy and adherence to practice guidelines.
Photocopy documentation as required, maintaining confidentiality and data protection standards.
Enter data for new and temporary patient registrations and update relevant information as needed.
Input clinical and administrative information into patient healthcare records in a precise and timely manner.
Direct requests for information such as Subject Access Requests, insurance or solicitor letters, and DVLA formsto the appropriate administrative staff.
Manage all enquiries professionally, providing accurate information or escalating when necessary.
Carry out system searches as requested, supporting audits, reporting, and clinical data reviews.
Maintain a clean, tidy and efficient working area at all times, ensuring a professional environment for patients and colleagues.
Monitor and maintain the reception area and notice boards, ensuring information is current, tidy and compliant with practice guidance.
Support clinical staff by undertaking general administrative tasks as required.
Provide support to the administrative team, offering cover during staff absences or periods of high demand.
Action incoming emails and correspondence in accordance with practice procedures.
Scan patient-related documentation and attach scanned…
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