IT & Telecoms Engineer

Overview

Our client is a growing Managed Service Provider supporting over 550 customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based on the outskirts of Manchester.

The successful candidate will provide high-quality IT and telecoms support to their client base, combining remote ticket resolution with on-site engineering visits. You will also play a leadership role by supporting and mentoring two junior engineers.

• Technical Support & Engineering
  • Manage and resolve IT and telecoms support tickets in line with SLAs
  • Diagnose and fix network, connectivity, and hardware issues
  • Install, configure, and maintain IT and telecoms infrastructure
  • Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi
  • Carry out on-site visits to customer premises when required
• Telecoms Services
  • Order, provision, and configure telecoms services for new and existing customers
  • Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions
  • Work with suppliers and carriers to ensure timely and accurate delivery
• Customer Service
  • Provide clear, professional communication to customers
  • Deliver a high level of service and build trusted relationships
  • Ensure issues are resolved efficiently and to a high standard
• Team Leadership
  • Provide day-to-day support and guidance to two junior engineers
  • Assist with training, development, and technical escalation
  • Contribute to improving processes and service delivery

• Essential
  • Previous experience working for a Managed Service Provider (MSP)
  • Strong knowledge of IT and telecoms systems
  • Experience in diagnosis, repairs, maintenance, and installations
  • Full UK driving licence and access to your own vehicle
  • Excellent problem-solving and communication skills
  • Ability to work independently and as part of a team
• Desirable
  • Experience with networking (TCP/IP, VLANs, VPNs, firewalls)
  • Experience with VoIP and connectivity services
  • Previous experience mentoring or supporting junior staff

• Professional and customer-focused
• Organised with strong time management skills
• Proactive and solutions-driven
• Comfortable working in a fast-paced MSP environment

• Competitive salary of £30,000-£35,000 DOE
• Permanent role with career progression opportunities
• Exposure to a large and varied customer base
• Supportive management and team culture
• A chance to make a real impact in a growing business