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Microsoft 365 Support Engineer
Job in
Wilmslow, Cheshire, SK9, England, UK
Listed on 2026-08-12
Listing for:
Adria Solutions Ltd.
Full Time
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
M365, SharePoint & Power Platform, IT Support, Technical Support, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Microsoft 365 Support Engineer
Weareseekingahighlyorganisedanddetail-oriented
Microsoft
365
Support Engineer
tojoinourteam.
Thisrolefocusesonprovidingexpert-levelsupportacrossMicrosoft
365services—particularly
EntraID,SharePoint,andPower Shell scripting .
The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.
Key Responsibilities1. Customer Onboarding & Implementation
- Support initial setup of client environments, including user accounts and SharePoint configurations.
- Troubleshoot onboarding issues (e.g. Entra s, SharePoint access).
- Liaise between clients and development teams to escal and resolve technical matters.
- Provide best practice advice on Microsoft 365 tenancy setup.
- Assist with data imports into SharePoint and resolve migration issues.
- Execute Power Shell scripts for automation and bulk changes.
- Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
- Collaborate with support teams to resolve complex technical issues.
- Automate repetitive tasks to improve team efficiency.
- Maintain and update internal knowledge bases and troubleshooting guides.
- Document client tenancy configurations and technical implementation notes
- Strong client service mindset with excellent attention to detail.
- Comfortable working independently and in collaborative teams.
- Able to prioritise and perform under pressure in fast-paced environments.
- Strong communicator – both written and verbal – with confidence in client meetings.
- Analytical mindset with excellent troubleshooting capabilities.
- Microsoft Share Point – Advanced understanding of configuration and permissions.
- Microsoft Entra – Experience with access and identity management.
- Power Shell – Proficient in scripting and automation tasks.
- Microsoft Exchange Online
- Microsoft Purview
- Microsoft Teams
- Microsoft Copilot
- 25 days annual leave + public holidays + your birthday off
- Professional development opportunities
- Private medical and dental insurance
- Life assurance
- Central Manchester office (3 days office-based)
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