EOS Effectiveness & Support Engineer - Wholesale Banking Delivery

EOS Effectiveness & Support Engineer I - Wholesale Banking Delivery

Join to apply for the EOS Effectiveness & Support Engineer I - Wholesale Banking Delivery role at Truist

This position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization. This position is responsible for driving results, enabling, and supporting teammates.

Work Style:
Office-centric (in office) 4 days/week. Position is located within Wholesale Banking Service Delivery-Complex Servicing which supports various specialized loan portfolios such as syndicated/participation loans, Asset Based Lending, and Dealer Floorplan.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Responsible for / owns process models and procedures. Functions as a SME within their process vertical and displays a mastery of industry specific knowledge.
• Works with various partners across EOS and supporting LOBs and/or Functions to identify opportunities and structure abstract questions or issues into manageable, specific work streams and deliverables.
• Facilitate sessions to set direction and create change for business processes from a technological and workflow perspective.
• Design and implement process-oriented solutions and ensure adequate change management and adoption across all levels of the organization.
• Within assigned line of business, resolve or escalate risks or roadblocks prohibiting achievement of identified scope.
• Train and support Production groups to ensure awareness and adoption of the target state.
• Drive improvement process benefit expectation and realization. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability.
• Facilitate and build relationships internal and external to the assigned business unit to ensure initiative success.
• Establish and maintain strong working relationships with key business partners with special emphasis on Business sponsors, Audit, Demand Management, Strategic Planning and members of the Senior Leadership Team.

Required Qualifications:

• Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.
• Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry.
• Experience leading optimization projects in financial services or transactional-based processes.
• Ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues and drive business decisions.
• Ability to lead cross-functional teams without formal authority.
• Excellent skills in presentation, facilitation, communication and negotiation.
• Solid understanding of program and project management disciplines, techniques, and approaches.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Solid understanding of program and project management disciplines, techniques, and approaches.
• Ability to work in a fast-paced, highly complex, results driven environment and to prioritize multiple high-profile projects and initiatives.
• Excellent verbal and written communication skills, including public speaking, group facilitation and ability to interact effectively with various levels of leadership.

Preferred Qualifications:

• Master’s degree in business, engineering, design, or technology field; banking or financial management education.
• Deep knowledge of operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations.
• Certified Lean Six Sigma Green Belt certification with two years’ experience in applying methodology.
• Business Process Management (BPM) experience.
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designations.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify