Customer Service Representative; Csr

Position Overview

Customer Service Representative (CSR) – Prostar Services, Wilson, NC
Hourly + Performance Bonuses | Fast-Paced | A-Team Culture

• Competitive hourly pay + performance bonuses
• Full-time, year-round work
• Paid holidays & vacation
• Growth path: CSR → Dispatcher → Call-By-Call → Office Lead
• In-house training
• Supportive, drama-free team
• A company that actually appreciates you

• Answer inbound calls with energy & professionalism
• Book jobs using our proven call‑flow scripts
• Enter customer info accurately into Service Titan
• Follow up with customers to confirm appointments
• Provide 5‑star communication on every interaction
• Support techs, dispatch, and the operations team
• Keep the schedule tight, full, and organized

We want a CSR who brings energy, accuracy, and personality.

• Friendly & positive
• Organized & detail‑oriented
• Fast on the computer
• Great on the phone
• Able to multitask under pressure
• Coachable and eager to learn
• Team‑first mindset
• Reliable and dependable

Experience in HVAC/plumbing/dispatch/call center is a plus, but not required – we will train the right person.

• A‑Team only
• No drama
• No laziness
• Everyone grows
• Everyone wins

Job Posted by Applicant Pro