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Call--Call Manager

Job in Wilson, Wilson County, North Carolina, 27893, USA
Listing for: Parks Coffee
Full Time position
Listed on 2025-12-09
Job specializations:
  • Engineering
    HVAC Tech / Heating Engineer, Operations Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: CALL-BY-CALL MANAGER

Call-By-Call Manager

Prostar Services is building an A-Team and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This fast‑paced, high‑impact role directly affects revenue, customer experience, and technician performance. This is not an office clerk job.

What You Get
  • Competitive hourly pay + performance bonuses
  • High earning potential tied to team success
  • Full‑time, year‑round position
  • Paid holidays & vacation
  • Advancement opportunities into Operations, Dispatch Manager, or Service Manager
  • A supportive culture—no drama, no slow season, no micromanagement
What You'll Do
  • Monitor all active service calls as they come in
  • Communicate with HVAC & plumbing technicians through Slack
  • Provide live guidance, coaching, and next steps
  • Ensure technicians follow SOPs and proper diagnostics
  • Help identify additional opportunities and system issues
  • Track KPIs: revenue per call, callback risk, job accuracy, etc.
  • Keep the schedule tight, efficient, and profitable
  • Support technicians with information, pricing, and documentation
  • Help keep every call clean, profitable, and 5‑star
Who We're Looking For
  • Strong communicator
  • Fast thinker
  • Organized and dependable
  • Confident decision‑maker
  • High‑energy personality
  • Tech‑savvy (Slack, Service Titan, CRM tools)
  • Great at coaching and motivating others
  • Can handle pressure and multitasking
  • Experience in HVAC / Plumbing / Dispatch / Call Center is a PLUS
  • Leadership mindset is a MUST
About Prostar Services

We are one of the fastest‑growing HVAC & plumbing companies in Eastern NC. Our culture: A‑Team only, no laziness, no drama, everyone grows, everyone wins. We invest in our people and create real career paths.

Job posted by Applicant Pro.

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