Call--Call Manager

Call-By-Call Manager

Prostar Services is building an A-Team and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This fast‑paced, high‑impact role directly affects revenue, customer experience, and technician performance. This is not an office clerk job.

• Competitive hourly pay + performance bonuses
• High earning potential tied to team success
• Full‑time, year‑round position
• Paid holidays & vacation
• Advancement opportunities into Operations, Dispatch Manager, or Service Manager
• A supportive culture—no drama, no slow season, no micromanagement

• Monitor all active service calls as they come in
• Communicate with HVAC & plumbing technicians through Slack
• Provide live guidance, coaching, and next steps
• Ensure technicians follow SOPs and proper diagnostics
• Help identify additional opportunities and system issues
• Track KPIs: revenue per call, callback risk, job accuracy, etc.
• Keep the schedule tight, efficient, and profitable
• Support technicians with information, pricing, and documentation
• Help keep every call clean, profitable, and 5‑star

• Strong communicator
• Fast thinker
• Organized and dependable
• Confident decision‑maker
• High‑energy personality
• Tech‑savvy (Slack, Service Titan, CRM tools)
• Great at coaching and motivating others
• Can handle pressure and multitasking
• Experience in HVAC / Plumbing / Dispatch / Call Center is a PLUS
• Leadership mindset is a MUST

We are one of the fastest‑growing HVAC & plumbing companies in Eastern NC. Our culture: A‑Team only, no laziness, no drama, everyone grows, everyone wins. We invest in our people and create real career paths.

Job posted by Applicant Pro.