Call--Call Manager

CALL-BY-CALL MANAGER Prostar Services - Wilson, NC Hourly + Performance Bonuses | A-Team Environment | High-Growth Position
Prostar Services is building an A-Team
, and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This is a fast-paced, high-impact position that directly affects revenue, customer experience, and technician performance.

This is NOT an office clerk job.

This is a high-level operations & coaching role for someone who can think fast, communicate clearly, and keep technicians on track in real time.

If you're organized, decisive, confident, and thrive under pressure - this is the role for you.

• Competitive hourly pay & performance bonuses
• High earning potential tied to team success
• Full-time, year-round position
• Paid holidays & vacation
• Advancement opportunities into Operations, Dispatch Manager, or Service Manager
• A supportive culture - no drama, no slow season, no micromanagement

• Monitor all active service calls as they come in
• Communicate with HVAC & plumbing technicians through Slack
• Provide live guidance, coaching, and next steps
• Ensure technicians follow SOPs and proper diagnostics
• Help identify additional opportunities and system issues
• Track KPIs: revenue per call, callback risk, job accuracy, etc.
• Keep the schedule tight, efficient, and profitable
• Support technicians with information, pricing, and documentation
• Help keep every call clean, profitable, and 5-star

This role directly impacts company performance, customer satisfaction, and technician success.

• Strong communicator
• Fast thinker
• Organized and dependable
• Confident decision-maker
• High-energy personality
• Tech-savvy (Slack, Service Titan, CRM tools)
• Great at coaching and motivating others
• Can handle pressure and multitasking
• Experience in HVAC/Plumbing/Dispatch/Call Center is a PLUS
• Leadership mindset is a MUST

We are one of the fastest-growing HVAC & plumbing companies in Eastern NC. Our culture:

• A-Team only
• No laziness
• No drama
• Everyone grows
• Everyone wins

We invest in our people and create real career paths.