Patient Care Specialist; Medical Receptionist

Patient Care Specialist (Medical Receptionist)

At Fast Pace Health, the Patient Care Specialist provides essential administrative support for effective patient care under the supervision of a Nurse Practitioner or Physician Assistant. The role focuses on outstanding customer service, maintaining a compassionate and welcoming atmosphere, and using in‑depth knowledge of front‑office processes to handle patient registration, insurance practices, and communication with patients and clinic personnel.

Why Choose Fast Pace Health?
Fast Pace Health is a growing company that supports your professional growth through mentoring, offers competitive compensation and benefits, and provides community outreach opportunities.

Responsibilities:

• Demonstrates a high level of customer service by greeting, registering, and discharging all patients.
• Collects, enters, and verifies patient demographics and financial information at registration.
• Verifies and updates all patient insurance information; maintains knowledge of medical insurance plans, co‑pays, deductibles, and coverage limits.
• Stays up to date with changes to government and commercial insurance plans.
• Maintains a high‑level understanding of the Fast Pace Self‑Pay program and collects required amounts at registration.
• Answers the phone politely and patient‑centered, demonstrating a commitment to positive patient experiences.
• Facilitates patient flow by notifying providers of patient arrivals, monitoring delays, and communicating with staff as needed.
• Retrieves, faxes, or mails medical records to primary care providers and coordinates the medical record process for continuity of care.
• Cross‑trains on back‑office clinical skills to support a cross‑functional role.
• Completes all mandatory compliance training and follows processes to maintain standards.
• Maintains friendly, cordial relations with all clients and employees, fostering a positive work environment.
• Supports department cleanliness, including folding towels, cleaning tables, and keeping the reception area organized.
• Welcomes new employees, facilitates introductions, tours, and training; provides job shadowing and coaching opportunities.
• Adheres to company standards of operations and core values of teamwork, communication, empowerment, quality of care, and friendliness.
• Demonstrates basic PC skills, including typing, mouse use, MS Outlook, and Word.
• Performs additional duties as assigned by management.

Qualifications:

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience, preferably urgent care.
• High School Diploma or equivalent with current CPR license; 1 year of medical office experience with basic medical terminology and insurance knowledge preferred.
• Basic PC proficiency: mouse use, MS Office (Outlook, Word, Excel). Typing 70–100 words per minute.
• Basic Excel skills, including formulas and VLOOKUP.
• Experience in billing and coding (3 years) and intermediate computer skills (including Excel).
• Ability to adhere to company standards, core values, and maintain respectful culture of confidentiality.
• Willingness to cross‑train in back‑office clinical skills.
• Strong customer‑centric attitude and commitment to compliance and quality standards.

Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, patients, and communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to protected characteristics.

Mississippi residents only:
Fast Pace requires pre‑employment drug/alcohol testing as a condition of employment.