Peak Health Business Operations Manager - Innovation and Technology

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Peak Health is seeking a Business Operations Manager – Innovation and Technology in Wilson, NC

Peak Health is a subsidiary of one of the nation’s largest insurance brokers, McGriff, that employs clinically-based lifestyle and behavior change programs led by registered nurses who provide health risk assessments, help employees navigate wellness offerings, and drive individual accountability of health through personalized coaching to help employers get control over their healthcare costs.

Peak Health is a recognized behavioral change and nurse coaching leader in the industry. Our company was founded in 1989 by two nurse practitioners who wanted to improve employee health behaviors. With over 35 years of results and impact, touching the lives of 100,000+ participants with clinical programming, check out this case study that highlights our proven results to understand why we do what we do!

ADDITIONAL INFORMATION (all positions):
** Company website:

Essential Duties

The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

The purpose of this position is to support the Peak Health business operations focused on all technical operations.

• Drive ongoing development efforts for Peak Health portals, applications, mobile apps, and communications by liaising with IT support teams within McGriff/MMA and external teams.
• Guide outsourced teams in developing weekly, monthly, and annual reports, including dashboards.
• Lead all Peak Health technology improvement projects.
• Liaison with IT support teams to represent Peak Health needs on infrastructure projects.
• Manage outsourced IT projects to budget.
• Ensure monthly reports are completed to support client payroll / incentive payouts.
• IT maintenance duties
• Perform daily and weekly imports, exports, and other daily tasks for the Business Operations Team.
• Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
• Research computer, network and other electronic office equipment hardware/software.
• Coordinate with McGriff and vendors to troubleshoot IT equipment problems, arrange for repairs and maintenance of IT equipment, and order new IT equipment as approved and needed.
• Submit and maintain tickets through the Service Now system for McGriff / MMA Support as needed to support Business Operations.
• Work with external operational support teams to set-up and install computer hardware and software including laptops, printers, and related peripherals such as headsets and MIFI devices. Apply any necessary shortcuts and installation of programs for the laptops and Citrix desktops.

• Coordinate internal staff training and set up of technologies such as AI and chatbots in order to assist customers with basic login, password and website navigation issues.
• Coordinate with the nurses to be sure they maintain their assigned equipment, providing troubleshooting and problem resolution as needed.
• Be the liaison between Peak Health and external operational support teams to guide troubleshooting of software and hardware issues for Office staff and nurses and to train users on computer hardware/software and other electronic office equipment.
• Coordinate / direct nurse orientations as related to electronic equipment usage and IT.
• Work with Data Transmission Team to submit new requests/change requests for automated file exchanges. Help maintain Go Anywhere MFT for all file transfers in and out.
• Support Risk Management and review requests on the Business side as requested by Enterprise Technology related to the Peak Health applications.
• Maintain and program new email templates used for customer communications
• R…