Production control
Job in
Wilson, Wilson County, North Carolina, 27893, USA
Listing for:
TechDigital Group
Full Time
position
Listed on 2026-01-03
Job specializations:
Salary/Wage Range or Industry Benchmark: 50000 - 90000 USD Yearly
USD
50000.00
90000.00
YEAR
Job Description & How to Apply Below
Position: Production control support
Job #: 5683
Pay Rate:
Not Specified
Job type: contractor
Location:
Wilson, NC
Responsibilities:
Incident Management skills in troubleshooting and facilitating technology recovery efforts.Excellent verbal and writing communication and facilitation skills related to technology issues.Systems Analysis with broad knowledge of multi-tier systems including cloud, mainframe, and various OS/databases/web platforms.Proficient in the use of Service Now.Teamwork and constant real-time collaboration with teammates in handling technology-related incidents, both minor and major.Ability to handle 12-hour shifts at night, 3.5 nights a week.Facilitate and coordinate troubleshooting and recovery efforts for major technology issues.Work within a team of Analysts providing Incident Management in a 24/7/365 batch processing support environment.Analyze, execute, and resolve batch processing issues through CA ESP Scheduling (not the same as CA
7) and data transmission issues through Sterling File Gateway (SFG) or Connect:
Direct.Expertise in CA ESP combined with mainframe operations and distributed systems knowledge is ideal for handling the varied complexity and urgency required for a high volume of workload.Troubleshoot mainframe and distributed system data transmission and/or batch job failures, delays, or long running jobs by assessing impact, escalating, facilitating troubleshooting bridge, and driving timely resolutions.Utilize different monitoring and incident management tools to identify, accurately document, and manage issues.Previous Incident Management experience is required.Seek and maintain professional relationships and effective communications with Customer Line of Business, other Infrastructure teammates, vendors, software agents, outside specialists, and industry experts.Undertake research of hardware/software products and maintain strong knowledge of current technologies, especially those commonly used in the Customer organization.Strong knowledge and experience with mainframe technologies such as TSO/SDSF, JES2, MVS commands, z/OS 10, z/VM, JCL, CICS; programming/scripting experience preferred. Previous technology lead experience and banking/financial knowledge is a plus.#J-18808-Ljbffr
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