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IT Support IT Consultant

IT​/Tech Network, IT Support

Job in Wilson, Wilson County, North Carolina, 27893, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    IT Support, IT Consultant
Job Description & How to Apply Below
Position: Network Support

Job Description:

  • Incident Management skills in troubleshooting and facilitating technology recovery efforts.
  • Excellent verbal and writing communication and facilitation skills for technology-related issues.
  • Systems Analysis with broad knowledge of multi-tier systems including cloud, mainframe, various OS/databases/web platforms.
  • Very good usage of Service Now.
  • Teamwork and constant real-time collaboration with teammates in handling technology-related incidents, both minor and major.

    • Works within a team of Engineers that provide Incident Management from within a 24/7/365 Network Operations Center (NOC) environment:

  • Responsible for various technologies including Cisco-related troubleshooting of routers, switches, ATMs, understanding of voice and data systems, and other monitoring-related activities focused on the hardware and software of the company.
  • Previous Incident Management experience is required.
  • Seek and maintain professional relationships and effective communications with Customer Line of Business, other Infrastructure teammates, vendors, software agents, outside specialists, and industry experts.
  • Undertake research of hardware/software products and maintain strong knowledge with current technologies, especially those commonly used in the Customer organization.
  • Holds various certifications including CCNA/CCNP, which are preferred.
  • Previous technology lead experience is preferred.
  • Banking and financial knowledge is a plus.
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