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Production control

Job in Wilson, Wilson County, North Carolina, 27893, USA
Listing for: TechDigital Group
Full Time position Listed on 2026-11-04
Job specializations:
Salary/Wage Range or Industry Benchmark: 50000 - 90000 USD Yearly USD 50000.00 90000.00 YEAR

Job Description & How to Apply Below

Position: Production control support

Job #: 5683
Pay Rate:
Not Specified
Job type: contractor

Location:

Wilson, NC

Responsibilities:
  • Incident Management skills in troubleshooting and facilitating technology recovery efforts.
  • Excellent verbal and writing communication and facilitation skills related to technology issues.
  • Systems Analysis with broad knowledge of multi-tier systems including cloud, mainframe, and various OS/databases/web platforms.
  • Proficient in the use of Service Now.
  • Teamwork and constant real-time collaboration with teammates in handling technology-related incidents, both minor and major.
  • Ability to handle 12-hour shifts at night, 3.5 nights a week.
  • Facilitate and coordinate troubleshooting and recovery efforts for major technology issues.
  • Work within a team of Analysts providing Incident Management in a 24/7/365 batch processing support environment.
  • Analyze, execute, and resolve batch processing issues through CA ESP Scheduling (not the same as CA
    7) and data transmission issues through Sterling File Gateway (SFG) or Connect:

    Direct.
  • Expertise in CA ESP combined with mainframe operations and distributed systems knowledge is ideal for handling the varied complexity and urgency required for a high volume of workload.
  • Troubleshoot mainframe and distributed system data transmission and/or batch job failures, delays, or long running jobs by assessing impact, escalating, facilitating troubleshooting bridge, and driving timely resolutions.
  • Utilize different monitoring and incident management tools to identify, accurately document, and manage issues.
  • Previous Incident Management experience is required.
  • Seek and maintain professional relationships and effective communications with Customer Line of Business, other Infrastructure teammates, vendors, software agents, outside specialists, and industry experts.
  • Undertake research of hardware/software products and maintain strong knowledge of current technologies, especially those commonly used in the Customer organization.
  • Strong knowledge and experience with mainframe technologies such as TSO/SDSF, JES2, MVS commands, z/OS 10, z/VM, JCL, CICS; programming/scripting experience preferred. Previous technology lead experience and banking/financial knowledge is a plus.
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