Automation Engineer

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Full Time

Salary Range: $55.00 To $60.00 Hourly

• Troubleshoot and support PLCs, HMIs, and vision systems associated with OEM packaging equipment.
• Perform all available Level 1 troubleshooting within authorized access and established procedures before escalating unresolved incidents.
• Document each troubleshooting step, action taken, and outcome in the Service Now Call Log before escalation.
• Provide clear incident details and supporting information to facilitate further technical support.
• Support root cause analysis through onsite data gathering, equipment observations, and collection of relevant system information.
• Create and update Knowledge Base articles to document troubleshooting procedures, recurring issues, and solutions.
• Coordinate with the Service Delivery Manager and onsite stakeholders regarding incident status and support needs.
• Follow applicable site safety, quality, and operational procedures.

• Demonstrated experience as an Automation Engineer supporting OEM packaging equipment.
• Hands-on experience troubleshooting PLCs, HMIs, and vision systems used on U.S. and European equipment platforms.
• Experience with one or more of the following controller platforms:
  Allen-Bradley, Siemens, Schneider Electric, ABB, Beckhoff, B&R, or equivalent.
• Ability to troubleshoot systematically and maintain clear, accurate technical documentation.
• Ability to work onsite in Wilson, North Carolina, and support rotating shifts, including overnight coverage.

• Experience with Systech vision and serialization systems.
• Experience documenting incidents in Service Now or a comparable service management platform.
• Experience supporting root cause analysis and developing technical Knowledge Base content.
• Greater technical depth across multiple controller brands and automation platforms.
• The ability to diagnose and resolve complex automation incidents independently within authorized responsibilities.
• Strong technical judgment in determining appropriate troubleshooting actions and when escalation is required.
• The ability to develop detailed technical documentation and contribute findings that support root cause analysis.