Technology Operations Consultant - Problem Management; On-site

Regular

English (Required)

1st shift (United States of America)

We are looking for candidates who bring both technical troubleshooting experience and a problem-solving mindset. Experience in network administration, cloud administration, server administration, infrastructure operations, application support, production engineering, or a similar technical discipline provides a strong foundation. You do not need to be the engineer implementing every solution. You need to understand technology well enough to follow the evidence, challenge assumptions, connect technical issues across domains, and work with engineering teams to drive problems toward root cause and lasting corrective action.

This role is an opportunity for an experienced technology professional to apply their troubleshooting, analytical, and operational experience to some of the most complex problems affecting production technology. As a Problem Manager, you will work across technical and operational teams to drive reactive and proactive Problem Management, helping identify root causes, reduce recurring incidents, uncover systemic technology risk, and improve production stability.

You will work alongside Incident Management, Major Incident Management, engineering, infrastructure, cloud, network, application, and Production Services teams to investigate significant and recurring issues and drive them toward sustainable resolution. The role requires someone who is technically curious, comfortable asking difficult questions, and able to connect evidence across multiple technologies and teams rather than stopping at the immediate cause of an incident.

A key part of the role is using data and analysis to find problems before they become incidents. You will support thematic, trend, predictive, and proactive analysis across incident, problem, change, monitoring, and other operational data to identify recurring failure patterns, emerging risks, and opportunities for prevention. Strong analytical and critical-thinking skills will help turn operational data into actionable insights and focus Problem Management resources where they can have the greatest impact on stability and risk reduction.

Ultimately, this role is about more than managing problem records. It is about using technical experience, data, and curiosity to understand why technology fails, identify where it could fail next, and help prevent those failures from impacting the business.

For this opportunity:
Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

Role is NOT remote

In office expectations are 5 days per week.

• Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
• Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.
• Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
• Collaborates with cross-functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes.
• Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
• Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.
• Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
• Provides technical guidance and direction to lower-level technical professionals.
• Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes.

• Bachelor's degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related experience.
• Minimum of 5 years of professional experience in infrastructure engineering.
• Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

• Problem…