Softline Merchandising Specialist

Job Title:

Soft Line Merchandising Specialist
Department:
Donated Goods Program (DGP)

Reports To:

Store Manager
FLSA Status:
Non-Exempt
Shift: Full-Time – Open Availability

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today’s and tomorrow’s workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work.

Responsible for sorting soft line donations, separating sellable items from outlet products, and ensuring these items are appropriately hung on hangers and by department and category. Price basic clothing items using default pricing standards and name-brand clothing items according to GWH Guidelines. Process soft line donations from the backroom, ensuring merchandise is ready to be moved to the sales floor. Perform assigned duties within the framework of GWH’s Mission, policies, and procedures to maximize profitability and enhance our Mission.

• Sort soft goods (clothing, linens, etc.) according to GWH guidelines to maximize production.
• Price merchandise using current GWH baseline pricing guidelines.
• Keep abreast of industry trends, merchandising, and competitive pricing.
• Inspect all items to ensure they meet GWH quality standards.
• Hang all approved sorted goods on appropriate hangers.
• Place hung goods in size order by department.
• Work quickly to meet required GWH production standards.
• Provide excellent customer service.
• Greet each customer and assist with basic questions about store operations and merchandise as needed.
• Assist with keeping production supplies available.
• Assist with loading and unloading merchandise as needed.
• Receive and record donations as needed.
• Assist with sorting donations according to GWH guidelines as assigned.
• Assist with the security and safety of GWH associates and property.
• Assist in floor recovery as needed.
• Perform necessary janitorial work.
• Perform other duties as assigned by Management.

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Multi-task, make quick decisions, adapt to change, and work in a team‑oriented, fast‑paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Maintain punctuality, dependable attendance, and an appropriate appearance.
• Maintain good housekeeping standards, keep aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adhere to local, state, and federal laws and regulations.

• High school diploma or equivalent preferred.
• Excellent customer service skills.
• Retail sales experience preferred.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule.
• Reliable transportation.

• Equipment Management
• Production Management
• Work Integrity:
  Follows established procedures and processes donations timely with a sense of urgency.
• Quality of Work:
  Attitude, sense of urgency, productivity, individual safety performance, etc.
• Timely GWH LMS completion (training, etc.)
• Safety Culture:
  Zero accidents or near misses.
• Attendance:
  Work schedule as assigned, notify leadership as needed, no recurring issues.
• Image:
  Personal image, and keeps work area/location clean, safe, and organized with no donor creep.

The ability to continuously stand/walk for the duration of a shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders, and climb a ladder. Able to lift up to 40 lbs. (fixture parts, cartons of product). Indoor work environment with exposure to outside temperatures. Normal work noise level is moderate.

• Entry level

• Full‑time

• Marketing and Sales

• Non‑profit Organizations