Store Manager, Retail & Store Manager

Exempt Mission Support

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Under the leadership of the District Director, the Store Manager is responsible for the day-to-day operations and management of the store and donation area. The role ensures efficient, cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

• Responsible for all management duties including opening/closing, day-to-day store operations, and all Team Members.
• Reviews, contributes to, and operates within the store’s budget and the budgeted expense-to-revenue ratio.
• Responsible for hiring, training, supervising, evaluating, and developing Team Members within the framework of GWH policies and procedures.
• Maintain open availability to assist the store with management and leadership needs, including time outside the rotating schedule if needed.
• Adhere to the established rotating schedule unless otherwise directed or approved by the District Director.
• Communicate clear company goals daily, weekly, monthly, and annually to influence the team.
• Partner with the assistant store manager to create, prepare, and post schedules, review/approve electronic timesheets, and monitor labor hours.
• Accurately complete all sales transactions and maintain proper cash accountability at POS registers/safe.
• Execute GWH’s workflow by training, coaching, and documenting team member performances while assessing production progress hourly.
• Prepare and administer personnel and disciplinary actions and evaluations.
• Maintain work orders, purchase orders, supply orders, petty cash, and expense reports, ensuring timely submission.
• Ensure the Safety Program is managed efficiently.
• Operate all store systems accurately and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Help ensure proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure team members meet minimum expectations.
• Help ensure timely rotation of apparel and hard goods according to GWH policies and procedures.

• Demonstrate professionalism and a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team‑oriented, fast‑paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Be punctual, maintain dependable attendance, and uphold an appropriate appearance.
• Maintain safe working standards: good housekeeping, clear aisles, pathways to fire exits, and a neat workplace.
• May attend training sessions and participate in activities outside GWH.
• Adhere to local, state, and federal laws and regulations.

• Bachelor’s Degree or equivalent work experience preferred.
• Minimum of two (2) years of management/supervisory experience preferred.
• Two (2) years of retail sales experience preferred.
• Good computer skills.
• Excellent time‑management and organizational skills.
• Ability to communicate and interact effectively with a variety of personality types.
• Ability to work a flexible schedule, including holiday, evening, overnight, and weekend shifts.
• Must have reliable transportation.

• Transaction Value (Assigned District vs goal)
• Donor Value (Assigned District vs budget)
• Donor Integrity and Growth (Assigned District vs budget)
• Budget Sales vs Actual Sales (Assigned District vs budget)
• Payroll as a Percent of Revenue (Assigned District vs goal)
• Budgeted Profit vs Actual Profit (Assigned District vs goal)
• Retention Rate (Measured by annual leadership retention vs LY, 30‑New Hire day vs goal, and Annual…