Fiber Optic Field Technician

Overview

Wilson is a city of around 50,000 people located in the heart of eastern North Carolina. We are about an hour from the Research Triangle and the buzz of the Raleigh area, and you can also quickly reach the North Carolina beaches.

The City of Wilson is known for innovation and outstanding service. We have top-rated, nationally accredited police, fire and recreation departments. Our parks and sports facilities are among the best in the nation, and our Vollis Simpson Whirligig Park is a unique and beautiful attraction that hosts concerts, farmers markets and the N.C. Whirligig Festival among other events. We are in the process of building a downtown field to host a Milwaukee Brewers’ minor league team starting in 2026.

Wilson has the strongest manufacturing base in our part of the state, including tire manufacturing, pharmaceutical and other industries. The Greenlight citywide broadband services help technology-based companies flourish.

In addition to competitive salaries, we offer a best-in-class benefits package that brings additional value to your total compensation. To learn more about our benefits package, click on the ‘Benefits’ tab above.

The hiring range for this position is $47,400.71 (minimum salary) to $65,277.98 (midpoint of range) dependent upon qualifications.

• This position is responsible for performing specialized technical duties in the repair, maintenance and installation of the city's fiber optic network. This position will also perform general duties related to the cabling of the city's buildings as required to support Greenlight's inside plant and ITS functions. This position reports to the Outside Plant Operations Supervisor. The purpose of this position is to perform specialized technical duties in the repair, maintenance, construction and splicing of the city's fiber optic network as well as installation of the PON equipment and services as it relates to OSP.
  
  Successful performance results in a highly reliable fiber optic communication network for employees and citizens.
• Responds to emergency and non-emergency repair calls regarding all aspects of the city's OSP fiber optic network.
• Performs construction, splicing, and distribution changes of the OSP fiber optic cables.
• Performs tests on the OSP network to troubleshoot problems. Makes necessary repairs on the OSP facilities once problem is identified.
• Assures network is functioning properly before leaving customer site.
• Assists in maintaining inventory and notifies appropriate personnel when OSP materials need to be ordered.
• Attends safety and OSHA compliance meetings; attends training sessions as required.
• Fusion Splices fiber optic drop, mounts splice closures and ONT's, installs routers, Wi-Fi equipment, set top boxes, ATA's and other devices in customer's homes and businesses as necessary to provide all services, current and future, Greenlight may offer.
• Installs cabling (fiber, COAX, CAT5), and other data / communications cables as required by the service / trouble ticket orders or as assigned by the supervisor.
• Provides customer education on all services and equipment that Greenlight offers during the time of installation or during service calls.
• Performs other OSP functions as directed by the OSP Operations Supervisor.
• Performs other related duties as assigned.
• This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate.

• Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.

• None

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the…