Collections Analyst

Collections Analyst

We're looking for a Collections Analyst to manage a portfolio of customer accounts and ensure timely payment activity. This role partners closely with internal teams and customers to strengthen cash flow, reduce aging, and maintain a positive payment experience. In addition to core collections work, this person will support AR initiatives such as gathering updated customer contacts and required documentation. The ideal candidate is a strong communicator who can analyze trends, solve problems creatively, and build rapport with both internal teams and external partners.

• Review aging reports regularly, identify overdue accounts, and take appropriate follow-up steps according to internal guidelines
• Hold customers accountable to established payment terms and support the team's performance goals (aging, DSO, days-to-pay metrics)
• Lead a project to track down accurate AP contact information and obtain tax-related documentation, ensuring all data is properly entered into internal systems
• Organize check-ins with customers to resolve discrepancies and address payment barriers
• Use sound judgment when evaluating account behavior, determining next steps, and recommending strategies for assigned accounts
• Communicate shifts in customer payment patterns, potential risks, or concerns to leadership and relevant internal teams
• Prepare write-off recommendations, including all supporting materials needed for approval
• Provide leadership with regular updates on accounts aged 60+ days past due
• Contribute to initiatives focused on improving collection efficiency and reducing delinquency
• Work closely with cross-functional partners and customers to maintain effective, solutions-focused relationships
• Identify opportunities to refine or enhance existing processes
• Stay informed on industry changes or trends that may affect customer payment performance
• Support a collaborative, accountable team environment

• Bachelor's or Associate's degree, or 2-3 years of hands-on commercial collections experience
• Experience with large ERP systems (SAP preferred but not required)
• Strong analytical skills and the ability to troubleshoot issues efficiently
• Clear and confident communication skills, both written and verbal
• Experience influencing stakeholders and navigating difficult customer conversations
• Solid Excel capabilities (pivot tables, formulas, charts, etc.)
• Ability to work independently, manage competing priorities, and maintain high attention to detail
• Collaborative mindset with a track record of establishing strong working relationships
• Adaptability, professionalism, and a commitment to high-quality work

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.