Collections Analyst

Collections Analyst

We’re looking for a Collections Analyst to manage a portfolio of customer accounts and ensure timely payment activity. This role partners closely with internal teams and customers to strengthen cash flow, reduce aging, and maintain a positive payment experience. In addition to core collections work, this person will support AR initiatives such as gathering updated customer contacts and required documentation. The ideal candidate is a strong communicator who can analyze trends, solve problems creatively, and build rapport with both internal teams and external partners.

• Review aging reports regularly, identify overdue accounts, and take appropriate follow‑up steps according to internal guidelines

• Hold customers accountable to established payment terms and support the team’s performance goals (aging, DSO, days‑to‑pay metrics)

• Lead a project to track down accurate AP contact information and obtain tax‑related documentation, ensuring all data is properly entered into internal systems

• Organize check‑ins with customers to resolve discrepancies and address payment barriers

• Use sound judgment when evaluating account behavior, determining next steps, and recommending strategies for assigned accounts

• Communicate shifts in customer payment patterns, potential risks, or concerns to leadership and relevant internal teams

• Prepare write‑off recommendations, including all supporting materials needed for approval

• Provide leadership with regular updates on accounts aged 60+ days past due

• Contribute to initiatives focused on improving collection efficiency and reducing delinquency

• Work closely with cross‑functional partners and customers to maintain effective, solutions‑focused relationships

• Identify opportunities to refine or enhance existing processes

• Stay informed on industry changes or trends that may affect customer payment performance

• Support a collaborative, accountable team environment

• Bachelor’s or Associate’s degree, or 2–3 years of hands‑on commercial collections experience

• Experience with large ERP systems (SAP preferred but not required)

• Strong analytical skills and the ability to troubleshoot issues efficiently

• Clear and confident communication skills, both written and verbal

• Experience influencing stakeholders and navigating difficult customer conversations

• Solid Excel capabilities (pivot tables, formulas, charts, etc.)

• Ability to work independently, manage competing priorities, and maintain high attention to detail

• Collaborative mindset with a track record of establishing strong working relationships

• Adaptability, professionalism, and a commitment to high‑quality work

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.