R General Manager

Join to apply for the [R] General Manager role at Swickard Auto Group

Description:

This is a general application for Swickard Auto Group's Portland Area locations for candidates who are flexible based on location/brand availability.

The General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry.

• Financial Performance:
  Develop and implement annual business plans and budgets; monitor and analyze financial performance including sales, service, profit margins, and expenses; implement cost-saving measures to improve profitability.
• Sales Operations:
  Set and achieve sales goals for new and used vehicles; oversee the sales team with training, coaching, and motivation; manage inventory levels to optimize sales and minimize costs.
• Customer Service:
  Ensure exceptional customer satisfaction throughout the sales and service process; resolve customer complaints promptly; implement customer loyalty programs and initiatives.
• Human Management:
  Develop and maintain a positive work environment; manage employee performance and address disciplinary issues; recruit, train, and manage a high-performing team.
• Compliance:
  Ensure compliance with all applicable laws, regulations, and industry standards; maintain accurate records and documentation; manage relationships with manufacturers and suppliers.
• Marketing And Branding:
  In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers.

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Bachelor's degree in business administration or a related field.
• 5+ years of experience as a General Sales Manager or 3+ years as a General Manager at a franchise dealership with a track record of success.
• Strong leadership and interpersonal skills; excellent written and verbal communication and negotiation abilities.
• Strong financial acumen and analytical skills; knowledge of automotive industry trends and best practices.
• Ability to work under pressure and meet deadlines; outgoing and positive attitude.
• Certifications in automotive management or sales a plus.

• Sitting:
  The majority of the workday is spent at a desk, using a computer and phone.
• Standing and Walking:
  May be required to stand, walk around the dealership, or attend meetings.
• Reaching and Bending:
  May need to reach for files, supplies, or equipment.
• Lifting:
  Occasionally may lift or move documents, supplies, or equipment.

• Career Path — Swickard emphasizes growth into different roles and leadership opportunities.
• Ongoing training and support; opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion.
• Insurance: medical, dental, vision, life, and pet insurance; optional disability coverage; 401k plan; paid holidays; PTO.

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• Culture:
  We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands:
  Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.