Senior Site Manager - Wilsonville

Senior Site Manager – Wilsonville, OR

Delta Care Rx

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• Increases the site(s)’ level of effectiveness by recruiting, selecting, orienting, training, coaching and managing the performance of warehouse and delivery technician staff in a manner that embraces State Serv/Hospicelink's values of compassion, service, integrity, innovation and growth. This may include oversight and supervision of manager(s) that manage a single site.
• Oversees and manages site(s) operations to ensure that all office and warehouse procedures and controls are aligned with Company standards as well as federal, state and CHAP regulations and guidelines. This includes but is not limited to training and/or ensuring training for and enforcement of safety standards, inventory control, equipment handling and warehouse conditions.
• Monitors operations and expenses to ensure maximum profit margins for those locations within respective area of responsibility. This includes but is not limited to monitoring staffing levels and related labor costs, site expenditures, asset equipment utilization and inventory for one or more sites, for which this position has oversight.
• With guidance from senior leadership, develops and prepares an annual site budget and manages to budgetary targets. Monitors YTD progress and corrects/modifies operational direction when necessary to achieve targets.
• Ensures service targets are met for those locations within the respective area of responsibility. This entails overseeing and/or effectively scheduling, supervising, and participating as needed in delivery activities which occur during business and after‑hour time periods, including achieving all time constraints and contract service levels. Monitors performance levels and adjusts activities as needed to improve performance.
• Ensures that equipment handling procedures are appropriately addressed for those locations within the respective area of responsibility. This includes overseeing inventory baseline counts, recovery procedures of all lost and damaged equipment, equipment marking and tagging procedures, and the verification of equipment for proper working condition and sanitization.
• Partners with fleet management to ensure that routine maintenance and vehicle upkeep is addressed on all site trucks and vans for the home base location. Oversees fleet management operations for additional sites within the respective area of responsibility.
• Organizes on‑going staff meetings, training activities and continuing education on equipment, new procedures and processes.
• With the appropriate sense of urgency and dedication to service, addresses and resolves non‑routine and escalated service related issues and challenges from patients, hospices and others. Ensures relationships and service integrity are maintained while implementing win‑win outcomes.
• Takes a lead role in key operational initiatives that result or have impact on organization‑wide process efficiencies, key people and/or technology initiative.
• Occasionally may be exposed to odors from used equipment and dust.
• Occasionally may experience occupational exposure to blood or other potentially infectious materials while delivering and picking up durable medical equipment.
• Follows the safety program and adheres to Occupational Safety and Health Administration (OSHA) guidelines to reduce work‑related injuries.
• Maintains a presence in the local market to maintain and build relationships. This may include performing and hosting in‑service trainings, visiting clients and proactively communicating to ensure open channels of feedback.
• May oversee and guide the preparation and submittal of site budgets for those locations within areas of responsibility.
• Assists senior leadership in developing, interpreting and implementing new policies as requested or appropriate.
• Performs additional duties as requested or assigned.

Direct management and oversight of Lead Technicians, Durable Medical Equipment Technicians and Warehouse Technicians is entailed. This may also include direct supervision and oversight for…