CX Tech Lead — Bike Warranty & Support; Hybrid
Job in
Wilton, Fairfield County, Connecticut, 06897, USA
Listed on 2025-12-13
Listing for:
Cannondale
Full Time
position Listed on 2025-12-13
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Analyst
Job Description & How to Apply Below
A leading cycling company in Wilton, Connecticut is seeking a Customer Experience (CX) Manager, Tech. This role involves managing a technical support team to enhance customer interaction and satisfaction. Key responsibilities include overseeing team performance, handling warranty escalations, and improving processes. The ideal candidate has team management experience and a strong technical understanding of bicycle systems. This position offers a hybrid work environment and competitive benefits.
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