Client Side App Application Support Analyst

• Full-time

Em Tacq specializes in EMployer Talent ACQuisitions, matching the most qualified candidates with the most competitive positions available. We pride ourselves on not just putting bodies in seats, rather matching professionals to their careers. We are headquartered in the Raleigh / Durham, NC area. However, as a recruiting agencywe service companies and candidates across the United States. We are your best source for professional, value driven low cost recruitment services.

To provide tier 2-3 support to the various desktop applications to the multiple user communities.

Candidates appropriate for the role would likely have career experience in the financial services industry.
This role focuses on resolving complicated problems that could be caused by a variety of desktop, application, or network issues. This is a very hands-on role requiring advanced technical expertise and exceptional judgment while working with end users and production systems.
Analyzing incident requests, diagnosis and root cause determination for resolution
Provide desktop support for all desktop-based applications for a variety of users in different physical locations. Must be able to effectively troubleshoot a wide variety of application, software, and network-related issues
Handle permissions, and troubleshooting of Citrix Xen App-based applications,
Support and troubleshoot desktop applications including Microsoft Office (Outlook, Word, Excel, PowerPoint, Access), financial market data applications (Bloomberg, Reuters, and others), and third party web-based applications
Quickly ascertain details of proprietary applications and troubleshoot effectively when there may be limited documentation or vendor resources.
Perform tier 2-3 support for advanced problems with enterprise applications
Understand and support environments with mixed database connectivity (Oracle 9, 10, 11, and SQL 2005, 2008). Full understanding of Windows ODBC stack and associated troubleshooting, as well as deep knowledge of underlying Windows application framework (DLL, etc.).
Utilize extensive toolset to troubleshoot performance, connectivity, and latency problems to their resolution
Operate within the defined workflow which captures user requests, resolves issues, and closes the loop by verifying the end user and application owner are satisfied with the solution
The candidate will the problem and ensure that it is successfully resolved, even if interfacing with other teams and groups is required.
Prioritize multiple projects and user requests in an ongoing basis

Minimal Travel

Must be a US citizen or Green Card holder

All your information will be kept confidential according to EEO guidelines.