Digital Skills Trainer – Restart Scheme

Digital Skills Trainer – Restart Scheme (Wiltshire)

We are looking for an Essential Digital Skills Trainer.

Location:

South West region, working across venues in Wiltshire, including Trowbridge, Salisbury, Chippenham and Devizes.

Working Hours:

Full Time (40 hours per week)

Do you feel excited when someone finally understands technology and their confidence starts to grow? That’s what we do every day at Cosmic, and we’re looking for someone like you to join our Restart Team in Wiltshire. This role involves working in person across several county offices, enabling direct engagement and support for our learners.

This is more than a training job. It’s about making a real impact by helping people return to work, breaking down digital barriers, and celebrating every small win. You’ll join a friendly, passionate team that truly cares about people, their progress, and their potential.

What you’ll be doing:

• Delivering engaging 1-to-1 Essential Digital Skills sessions and small group workshops
• Tailoring support so every learner feels seen, capable, and motivated
• Encouraging learners to take their next steps with confidence
• Bringing structure, kindness, and flexibility to help each person succeed

Are you someone who:

• Loves helping others grow their confidence with tech?
• Has great communication and coaching skills?
• Brings patience, empathy, and a good sense of humour to every session?
• Can you stay organised, self‑motivated, and work well on your own and in a team?
• Is curious about digital tools and always ready to learn something new?

If that sounds like you, you’ll fit right in.

Required qualifications and experience:

• Experience in teaching or training, particularly in digital skills.
• A valid driver’s license and access to a car for travel between locations are required.

If you have experience as a Computer Skills Tutor, Adult Learning Trainer, Employability Trainer or Digital Support Tutor, we’d love to hear from you.

Based in Devon, Cosmic is a Social Enterprise which specialises in digital skills training, digital consultancy, IT technical support and website development.

Cosmic’s vision is to inspire people to achieve success in the Digital world. Digital inclusion is at the heart of all we do.

• Part of our Restart Team, which aims to deliver digital skills training and support to people who are seeking employment.
• Support individuals who have been unemployed for 6 months or more.
• Deliver a wide range of face‑to‑face digital training, workshops, courses and programmes in groups and one‑to‑one sessions aimed at developing motivation and support for our Restart clients who are seeking to re‑enter the world of work.
• Motivate clients to make the transition to employment and provide them with the relevant skills for working alongside our partners in the wider Restart South West project delivery area.
• Involved in preparing training materials, creating content, delivering training, reporting, monitoring and evaluating sessions delivered.
• Provide motivational support to build positive relationships, guide, inspire, challenge, encourage and help individuals to obtain sustainable employment.

Key Result Areas

• Deliver job‑related digital training programmes of learning, 1-to-1 consultations, and support clients in your designated hub(s) within your identified geographic area.
• Ensure that clients register and log onto the Seetec job hub.
• Work effectively with the Restart Employability Advisors to ensure smooth onboarding to the digital support and alignment with other aspects of the wider Restart programme.
• Motivate, train and mentor clients throughout their digital learning with a focus on high‑quality customer experience.
• Complete all client administration, both internally on the Cosmic dashboard and the Seetec CMS.
• Provide administrative support, particularly in compiling records, analysis and evaluation of learning experience.
• Oversee key stakeholder relationships in the designated hub.
• Compile client records, analysis and evaluation of learning experience.

Major Duties

• Facilitate high‑quality and engaging sessions for clients, which positively develop their self‑confidence, build…