Resident Liasion Officer

Position: Resident Liasion Officer (Permanent)
Job description:

We are seeking an experienced and people-focused Resident Liaison Officer (RLO) to join our team. This is a key site-based role, acting as the link between construction teams, local residents, clients, and community stakeholders.

You’ll play a vital role in managing relationships, resolving concerns, and ensuring projects deliver meaningful social value while minimising disruption to the local community.

Key Responsibilities

Stakeholder & Resident Engagement

Act as the main point of contact between the site team, residents, community groups, and clients

Build and maintain positive relationships with local communities

Respond professionally to resident enquiries, concerns, and complaints

Community Relations

Organise and attend community meetings, events, and workshops

Work closely with local authorities and community organisations

Promote transparency and positive communication throughout the project lifecycle

Resident Support

Keep residents informed of construction activity, timelines, and disruptions

Produce monthly newsletters and project updates

Work with site teams to implement mitigation measures for noise, dust, access, etc.

Conflict Resolution

Mediate and resolve disputes fairly and professionally

Log, track, and follow up on all resident issues and complaints

Support site teams with effective communication strategies

Social Value & S106

Champion social value and S106 commitments on site

Coordinate community initiatives, employment opportunities, apprenticeships, and school engagement

Organise community-focused events and projects

Track and report social value outcomes to stakeholders

Skills & Experience Required

Previous experience as a Resident Liaison Officer, Community Liaison Officer, or similar role

Construction, regeneration, or housing sector experience preferred

Strong communication and interpersonal skills

Confident handling complaints and conflict resolution

Knowledge of social value and S106 commitments

Highly organised with strong attention to detail

Ability to work independently and as part of a team

Send cvs to (url removed)