IT Support Engineer – Clinical​/2nd Line

IT Support Engineer – Clinical / 2nd Line Overview

About us

The Pharmaxo Group is an award winning, market leading pharmaceutical and healthcare business that serves customers, patients and medical professionals across the UK.

We are located in amodernmanufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath. The Pharmaxo Group comprises of:

Bath ASU which produces thousands of aseptically (sterile) compounded injectable pharmaceutical products each day for hospitals and patients who are fighting cancer, living with chronic disease or in need of pain relief.

Pharmaxo Healthcare which is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.

Pharmaxo Scientific which develops the innovations in biotechnology, data and information technology that drive our businesses.

Working with colleagues throughout the business as well as external resources, you will be responsible for managing support requests via our ITSM platform, using your knowledge and experience at a 2nd Line level to take issues through to resolution or, where necessary, escalating with strong handover and troubleshooting detail.

As the primary escalation point for 1st Line Support you will provide a solid backbone to the support function offering mentoring and advice internally as well as a dependable communications link between the IT Infrastructure department, other business departments, partner service providers, suppliers, and customers.

We want everyone to have an equal opportunity to apply for this role. If you require any adjustments, or would prefer to apply in an alternative format, please contact  and we will be happy to support you through the process.

• Annual salary: up to £36,750 (inclusive of Outer London weighting)
• Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years’ service)
• Annual company bonus scheme (subject to scheme eligibility)
• Pension - you will be auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%.
• Generous Life Assurance package
• Access to Employee Assistance Programme, counselling service and virtual GP service
• Pharmaxo Engage is our Reward & Recognition intranet which includes shopping discounts and benefits.

Two years’ experience in IT Support at 2nd line level within an enterprise environment.