Network Support Engineer

• Meeting room and event support for senior leadership teams
• Hypercare support for CEO and EXCO users
• Printer refresh programs, replacement activities, and coordination with third-party suppliers
• Direct engagement with senior managers for building operations and technology refresh programs
• Mobile device setup, configuration, and delivery to end users
• Digital Media Player support across sites, including installation, break-fix, and onsite troubleshooting
• Support for high-visibility facilities and infrastructure activities, including network hardware upgrade programs
• Incident response and site connectivity troubleshooting, working closely with the Network team
• Ability to provide out-of-hours support to maintain business continuity when required
• Advanced troubleshooting activities beyond standard L2 support levels

• 5+ years of IT/Field Support experience
• Strong Windows and Microsoft 365 support skills
• Experience with VIP/Executive users
• Good network troubleshooting knowledge
• Experience supporting meeting rooms, printers and mobile devices
• Strong communication and stakeholder-management skills
• Ability to work independently and handle high-priority incidents
• Professional and customer-focused approach

Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Engineer must have basic understanding of network devices sufficient to:
Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights, port mapping verification, cable reseat, label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed).

Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team), such as:
Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.