IT Support Analyst; 2nd Line
Listed on 2026-10-17
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Location: Wimbledon
Salary: Up to £45,000 + 5% Annual Bonus
Hybrid: 3 days office / 2 days remote
Permanent | 2 Positions Available Ready for an IT Support role where you can actually make a difference?We're working exclusively with an established, growing technology business that's investing in its internal IT team and looking for TWO ambitious IT Support Analysts to join them.
This isn't about simply closing tickets and passing problems on.You'll be joining a small, experienced team supporting around 400 users, working with modern Microsoft technologies and having a genuine say in how IT support is delivered.
If you're technically strong, proactive and want to build a career beyond the service desk, this is worth a conversation.
What you'll be doing- Delivering 2nd Line support across Windows 11, Microsoft 365, Entra Intune
. - Troubleshooting and resolving technical issues, taking ownership from start to finish.
- Supporting users across Microsoft 365, including Teams, Outlook, SharePoint and One Drive.
- Working with Atlassian/Jira and contributing to smarter, AI-assisted IT support.
- Improving processes, documentation and the overall user experience.
- Getting exposure to wider infrastructure, cloud and security technologies.
- 3-5 years' experience in IT Support, ideally at 2nd Line level.
- Strong Windows 11, Microsoft 365, Entra Intune experience - essential.
- Experience supporting internal environments of approximately 100-1,000 users.
- Excellent communication skills and a genuine customer-service mindset.
- Someone who takes ownership, shows initiative and doesn't just pass problems along.
Exposure to Azure, AWS, GCP or Power Shell would be a bonus, but isn't essential but the interest to learn and grow is.
Why this opportunity? Because there's a genuine career path here.You'll work directly with a highly experienced IT leader who believes in developing people, giving them responsibility and helping them progress.
Whether your ambition is infrastructure engineering, cloud technologies or ultimately IT management, you'll have the support and opportunity to get there.
You'll also benefit from:
- Up to £45,000 basic + potential 5% annual bonus.
- Hybrid working - typically Tuesday to Thursday in the office.
- Hands-on exposure to modern Microsoft technologies.
- A growing team where your contribution will genuinely matter.
- Real opportunities to learn, develop and progress.
We're not looking for someone who simply wants another IT Support job.
We're looking for someone who wants to take ownership, make an impact and build a proper career.(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).