Customer Support Administrator

We are looking for a highly organised and detail-oriented Customer Support Administrator to provide essential support across customer service, scheduling, logistics, and general administration. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities efficiently, and is committed to delivering excellent internal and external service.

Key Responsibilities of the Customer Support Administrator:

* Respond to customer enquiries via phone, email, and other channels.

* Provide timely updates and resolutions to customer issues.

* Maintain accurate records of customer interactions and feedback.

* Manage internal documentation and filing systems.

* Prepare reports, correspondence, and support materials.

* Organise works and service schedules.

* Maintain calendars and ensure timely communication of changes.

* Coordinate with internal teams to ensure smooth operations.

* Assist with planning and tracking deliveries and maintenance jobs.

* Liaise with suppliers and service partners to ensure timely execution.

* Maintain accurate records for invoicing purposes

* Ensure all information is collated ready for invoicing

Skills & Experience required:

* Previous experience in a customer service or administrative support role.

* Strong organisational and time-management skills.

* Excellent attention to detail and accuracy.

* Ability to prioritise tasks and manage multiple deadlines.

* Proficient in Microsoft Office Suite (Excel, Word, Outlook).

* Strong communication and interpersonal skills.

Personal Attributes:

* Reliable and self-motivated.

* Calm under pressure and solution-oriented.

* A team player with a proactive approach.

Customer Support Administrator

Salary £28k-£30k

Ferndown BH22

Monday - Friday